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Futran Tech Solutions Pvt. Ltd.
Infrastructure Service Delivery ManagerFutran Tech Solutions Pvt. Ltd. • Seattle, WA, United States
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Infrastructure Service Delivery Manager

Infrastructure Service Delivery Manager

Futran Tech Solutions Pvt. Ltd. • Seattle, WA, United States
30+ days ago
Job type
  • Full-time
Job description

Infrastructure Service Delivery Manager

Location: Spokane, WA (Onsite)

Job Description

  • Expertise on experience and knowledge on infrastructure components Platform, Backup, storage, and Network.
  • Being a Delivery Manager / NOC Lead, responsible for the project delivery and ensure to meet the committed SLA/KPIs.
  • Experience in handling & managing 24*7 projects & offshore team.
  • Hands on experience on patching - Servers on a monthly/regular interval.
  • Perform the Production Database patch activities.
  • Update / upgrade the network components as part of regular patching.
  • Knowledge on Cloud based infrastructure solutions.
  • Steering delivery from onsite for all the infra functions (Network Operations Center & Service Desk).
  • Building customer Relationship and management.
  • Responsible for business growth and bring in new opportunities.
  • Onsite customer facing role with onsite offshore delivery support model.
  • Closely works with Offshore tower leads & team members.
  • Enable right support from respective technology towers for the smooth service delivery.
  • Responsible for handling Hi-Priority / outages and drive towards resolution. (ex. During Hi-Priority/outages, engaging the right technical team and 3rd Party stakeholders)
  • Ensure resources, capabilities, and capacity to meet Customer requirements.
  • Responsible for resource fulfilment as per the requirement.
  • Responsible for Operation Review Meetings (Weekly/Monthly/Quarterly) with customer counterparts Highlights, SLA performance, Risks, Issues, Upcoming major activities etc
  • Preparing the reports based the requests & requirements from customer & internal team.
  • Support account for revenue growth by managing high profitability.
  • Identify the enhancement areas and bring in the necessary improvements.
  • Ensure proper communication between onsite, offshore and Customer teams.
  • Ensure to participate in the Major Incident Management call and send the periodic communication to internal and customer teams.
  • Excellent communication skills and experience on tools like ServiceNow, Splunk and ITIL process.
  • 24*7 project flexible with the work schedule and support during off business hours for any need / priority issues.
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Infrastructure Service Delivery Manager • Seattle, WA, United States

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