Strong work ethic, awesome attitude, and willingness to go above and beyond for customers and employees are a must! Jimmy John's managers are the first ones to arrive and the last ones to leave. We roll up our sleeves and work hard next to our staff. We have fun working together in a freaky fast environment and need others like us to help grow the brand! If this sounds like you, please apply and tell your friends! Managers are responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.
Responsibilities:
Team Environment:
Operational Excellence:
Profitability:
Skills and Qualifications:
Competencies:
Great Focus:
Understands and exceeds guest expectations, needs and requirements
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
Resolves guest concerns by following brand recommended guest recovery process
Passion for:
Sets and maintains high standards for self and others, acts as a role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how his/her role relates to others
Problem Solving and Decision Making:
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems; includes others when necessary
Interpersonal Relationships & Influence:
Develops and maintains relationships with team members
Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Training Introduction:
At Jimmy John's, we use a blended training approach to build the knowledge and skills for you to be successful in your role. We use managers and instore trainers, called brand ambassadors, to provide you hip-to-hip training on how to perform each task at a JJ's and we also use FAST TRACK, which is our learning management system (LMS) that provides you e-learning courses, job aids and other operational tools to reference, on your pathway to becoming a JJ ROCKSTAR. Blending hands by learning with computer-based instruction gets you ready to rock your first 30 days at JJ's.
Work Schedule:
Supplemental Pay:
Benefits:
Manager • De Pere, WI, United States
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