Operations Team Leader

Operations Team Leader

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.

Buckland is looking for an Operations Team Leader.

This position is responsible for support customer service and delivery activities by coordinating and directing teams tasked with shipping, receiving, and storage of goods. They focus on order fulfilment and supply chain coordination, as well as personnel management.

What we can offer you:

• Competitive salary, benefits package, and matching retirement plan
• A friendly, collaborative work environment
• Opportunities for professional development & ongoing learning
• A chance to be part of a growing organization

You will be responsible for:

• Providing the highest level of customer service to clients, vendors, and service providers by updating client's product database and handling requests efficiently.
• Coordinating and completing all mid to high volume shipments for customs clearance on different customs ports of entry/outcome and ensuring process flow based on best practices per shipment type: Air, Land and Ocean.
• Preparing Customs entries and documentation, ability to do tariff research and classification of goods to comply with Canadian, Mexican and US customs regulations (as applicable).
• Completion and monitoring of E29B's and complex entries. (CND Only)
• Reviewing, verifying and documenting entry errors by updating applicable system.
• Acting as liaison between CBP, CSCB or Mexican Customs and operations to ensure compliance with each country applicable regulations.
• Above average written and verbal communication skills.
• Showcasing your skills with Microsoft utilizing programs such as Excel, Word, Teams, and Outlook.
• Identifying potential challenges/risks and solving problems efficiently or working with Leaders for a solution.
• Fostering a fast paced culture leading by example in terms of accountability and continuous improvement within the team.
• Effectively prioritizing and managing the team multiple and personal tasks to meet KPI's and deadlines.
• Providing the highest level of customer service by leading and mentoring, fostering a positive and productive work environment and resolving escalated issues as needed.

Leadership Responsibilities:

• Ability to manage a group of 5 to 10 employees
• Assist with performance evaluations for direct reports
• Assign tasks to team members
• Assists with training and guidance of direct reports
• Monitor work volumes of direct reports
• Supervise team members, conduct team meetings, monitor attendance, and work schedules

What we need from you:

• High School Diploma or equivalent.
• Minimum 3 years in custom brokerage or logistics experience.
• Intermediate MS Office knowledge.
• High level of organization, time management and attention to detail.
• Leadership, communication, and decision-making skills.
• Completion of complex entries.
• CSI knowledge (US only).
• Preferable AES knowledge (US only).
• CCS Designation (US NB and CND only).
• Knowledge of customs tariff and FTA application (CND only).
• Bilingual (fluent in both Spanish/English) is necessary (US SB only).
• Knowledge on Mexican Legislation in Foreign Trade Business (MXN only).
• Must be legally eligible to work for the Company at all times.
• Valid Passport and ability and desire to occasionally travel if required to other offices locations in CAD/USA/MX.

Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Buckland may use artificial intelligence from time to time to screen, assess, or select applicants for employment, including for this position. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process.