SYSTEM IMPROVEMENT COORDINATOR

System Improvement Coordinator

We're seeking a System Improvement Coordinator to drive meaningful change across our behavioral health system. In this role, you'll lead initiatives that improve service delivery, strengthen the workforce, and enhance client outcomes through data-driven and evidence-informed strategies.

You'll collaborate with Stark County's full treatment continuum of providers, community partners, and internal teams to advance system-wide improvements, with a strong focus on workforce development and trauma-responsive care.

What You'll Do

• Lead initiatives to improve behavioral health system performance, efficiency, and client experience
• Develop and implement workforce strategies related to recruitment, retention, engagement, and professional development
• Promote a culture of inclusion, wellness, and trauma-responsive care across the system
• Support implementation of trauma-informed practices that benefit both clients and staff
• Analyze system data and provider reports to identify trends and recommend improvements
• Facilitate meetings, trainings, and collaborative efforts with providers and stakeholders
• Research and implement evidence-based and evidence-informed best practices
• Identify service gaps and partner with coalitions to develop solutions
• Oversee non-specialized programs across the continuum of care (Priority Areas 35)
• Build and maintain strong relationships with community partners and providers
• Represent the organization at community events, committees, and trainings

What You Bring

Required

• Master's degree in Human Services or a related field
• Minimum 5 years of experience in behavioral health program administration
• Dependent clinical licensure

Preferred

• Experience in system-level improvement or oversight
• Project management experience
• Independent clinical licensure

Knowledge & Skills

• Strong understanding of behavioral health systems and OhioMHAS regulations
• Experience working across systems (education, justice, developmental disabilities, etc.)
• Ability to analyze data and translate insights into actionable improvements
• Excellent communication, collaboration, and facilitation skills
• Proficiency with Microsoft Office and digital tools
• Passion for driving system-level change and improving client outcomes

Work Environment & Expectations

• Primarily office-based with some travel required
• Occasional evening or extended hours during peak periods
• Active participation in meetings, events, and trainings

Why Join Us?

• Make a direct impact on community behavioral health outcomes
• Collaborate with mission-driven professionals
• Help shape innovative, system-wide improvements
• Contribute to a culture focused on equity, wellness, and excellence

What we offer

StarkMHAR offers the more traditional "government" benefits that are appealing to many, and is also committed to recruiting, engaging and developing a high-quality staff. Some, but not all of the many employee-friendly features of employment at StarkMHAR include: Health benefits beginning the 1st of month after start date; enrollment in the Ohio Public Employee Retirement System (OPERS); vacation and sick leave accrual from employee's first day; several personal and paid holidays observed annually; year-round staff development opportunities; and educational assistance. In an effort to promote work/life balance and offer staff greater flexibility, most StarkMHAR positions are eligible for remote work and/or alternate work schedules.

Robust Benefit Package

• Health Benefits begin 1st of month after start date
• Ohio Public Employee Retirement System
• Vacation & Sick Leave Accruals from day 1
• Prior Gov't service may increase Vacation accruals
• 5 Personal Days & 10 Paid Holidays per year

How we work:

• StarkMHAR collaborates and partners. We strive to be thought leaders and conveners of various community-based systems and professionals.
• StarkMHAR engages with diverse partners to reflect consumer voice and community needs with cultural and linguistic competence.
• StarkMHAR innovates. We fund and promote evidence-informed practices and pilot projects which foster new models of service delivery.
• StarkMHAR employees act with integrity. We are uncompromising in our ethical practices.
• StarkMHAR perseveres. We pursue our goals even when it is difficult.
• StarkMHAR believes in hope, wellness and recovery for everyone. StarkMHAR is empowered by the State of Ohio to plan, develop, fund, manage and evaluate community-based mental health and addiction services. Federal, state and local funds are utilized to ensure mental health and addiction prevention, and treatment and recovery support services are available to individuals and families in Stark County.

The final applicant selected for this position, prior to appointment, will be required to submit to a drug test for illegal drug use. The test site shall be chosen and paid for by the Board. An applicant with a positive test result will not be offered employment. The applicant will also be subject to any other requirements of Ohio law.