The ability to lead and drive change through CI methods and principles.
Proven history of developing future leaders and successfully promoting from within.
Consistent customer and sales focused approach to daily activities.
Is a steward of building community connections.
The drive to consistently maintain and/or increase the condition of the facility.
A track record of controlling expenses and meeting budgetary requirements.
Is considered a company representative or example of following company guidelines and protocols.
Thrives to provide the highest quality service and wash experience.
Is a positive daily influence on others.
Successful completion of all available training including LEAD.
Manage and resolve all damage claims according to company guidelines.
Manage and resolve all customer complaints according to company guidelines.
Manage and schedule all labor.
Perform recruiting for the site. Screen, filter, and interview utilizing company systems and protocols.
Manage and perform all equipment preventive maintenance.
Manage inventory of critical spare parts and chemistry at the site.
Manage and stock employee uniform inventory.
Manage all customer service functions such as membership cancellations and refunds.
Lead all critical repairs. Utilize the equipment support team efficiently.
Purchase tools, parts, and supplies as needed.
Manage any contractors performing work on site.
Perform local sales and marketing in partnership with corporate teams.
The GM is the first point of contact for all site inquiries, contracted services, and community outreach.
Eligible for standard Site Manager quarterly incentive program. Based on Labor control (CPMH), Membership Retention, and Facility audit.
1% of total sales, paid monthly (mid- month). 1% of controlled profit, paid monthly (after month end).
General Manager • Miami, FL, United States
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