Vice President, Patient Support Services

Vice President Of Patient Support Services

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

The Vice President (VP) of Patient Support Services provides executive leadership and operational oversight for all HUB programs delivered on behalf of biopharma clients. This individual will design and scale patient access solutions that drive superior outcomes, optimize reimbursement processes, and elevate the overall patient and provider experience. As a senior leader within a third-party HUB services organization, the VP will oversee multiple program teams supporting diverse therapeutic areas and clients, ensuring service delivery excellence, compliance, and innovation in every engagement.

Key Responsibilities:

• Strategic Leadership & Client Partnership
• Operational Excellence
• Leadership & Team Development
• Compliance, Quality, & Risk Management
• Financial & Operational Performance

Other Responsibilities:

• Utilize Valeris' values as the driving force behind the team's success
• On time adherence to training deadlines for all corporate policies and procedures
• Ensure all SOPs are followed with consistency
• Perform additional tasks or projects as assigned

Qualifications:

• Bachelor's degree in Healthcare Administration, Business, or related field required; MBA, MHA, or related advanced degree preferred.
• 10+ years of progressive leadership experience in patient support services, HUB operations, specialty pharmacy, or pharma services.
• Proven success leading large-scale, multi-client programs in a third-party HUB or outsourced services environment.
• Deep understanding of patient access, reimbursement models, and the pharmaceutical commercialization process.
• Demonstrated experience managing client relationships at the executive level.
• Strong leadership, financial acumen, and operational management skills.
• Commitment to service excellence, innovation, and compliance integrity.
• Demonstrated flexibility and willingness to travel up to 40% as needed to support operational, client, and business objectives

Physical Demands & Work Environment:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Our Commitment to Equal Opportunity At Valeris, we don't just accept difference we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.