VP, Partner Success

About Sound:

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

As healthcare systems face unprecedented clinical, financial, and operational complexity, Sound is uniquely positioned to partner with executive leadership teams to drive performance transformation at scale to add value to hospitals and health systems.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Self-managed PTO Plan
• Ten company-paid holidays per year

About the Role

We are seeking a Vice President, Partner Success to serve as a strategic advisor and system-level account leader for a portfolio of health systems. This role will operate at the intersection of strategy, performance improvement, and system-level growth, guiding C-suite partners through complex decisions while shaping and executing multi-year partnership strategies. The right person will bring a consultative mindset, using data, market insight, and deep healthcare expertise to influence executive decision-making, unlock new growth pathways, and drive measurable performance at these accounts. This leader serves as:

• Strategic advisor to health system executives
• System and region growth leader across service lines and geographies
• Integrator of Sound’s clinical, operational, and commercial capabilities
• Quarterback of a matrixed, cross-functional delivery model

Success in this role requires the ability to simultaneously shape strategy, drive execution, and influence at the highest levels of partner organizations.

The details:

This role is a work-from-home, virtual opportunity. Heavy travel required.

Essential Duties and Responsibilities

System Relationship & Strategic Advisory

• Develop and maintain deep, trusted relationships with C-suite and senior operational leaders across assigned health systems
• Serve as a thought partner to executive stakeholders by delivering data-driven insights and market intelligence that inform strategic priorities
• Lead executive-level performance, strategy, and growth discussions that position Sound as a long-term strategic partner

System Retention & Expansion

• Define and execute the system-level growth strategy in coordination with service line leaders that includes retention, expansion, and new service line development across assigned accounts
• Identify and advance opportunities by demonstrating a comprehensive view of Sound’s capabilities and how they align to partner needs
• Shape and structure tailored partnership solutions that drive measurable improvements in total account contribution margin and year over year revenue growth

Consultative Solution Development

• Apply a consultative, hypothesis-driven approach to identifying partner challenges and designing solutions
• Translate complex clinical, operational, and financial dynamics into actionable strategies and engagement plans
• Enable and guide the development of scopes of work, including facilitation of executive alignment and contract approval processes

System Performance & Execution

• Define annual targets, including revenue growth, performance improvement opportunities, and long-term value creation as a strategic partner
• Ensure consistent, high-quality execution of contractual commitments across clinical and operational service lines
• Proactively identify and resolve performance gaps or service delivery issues to maintain strong partner satisfaction

Growth Enablement

• Align account management within the overall Growth team strategy and Partner Success framework
• Lead and engage across a matrixed, cross-functional team consisting of clinical, operations, finance, and growth functions to support new commercial structuring within existing accounts
• Partner with the Business Development team on coordinated system strategies and opportunities

Values

• Collaboration: Demonstrates the ability to work well with others to accomplish a goal and get the work done; takes opinions of others into consideration; includes others in the decision-making process
• Customer-focused: Puts customer (internal and external) needs first and makes customers their top priority.
• Strategic Thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action.
• Persistence: Demonstrates the ability to “keep at it” even when obstacles or challenges are present; returns to the work at hand after a change of course.
• Teamwork: Proactively seek to work with others to accomplish a common goal. Willingness to share challenges and successes with others.

Knowledge and Experience

• 10+ years healthcare account leadership experience
• Experience managing complex hospital system relationships
• Strong executive presence and consultative selling capability
• Deep understanding of healthcare financial, operational, and clinical drivers
• MBA or advanced healthcare/business degree preferred

Salary Range

• This position offers an annual salary range of $190,000-$220,000. Exact salary will depend on the candidate’s experience, education and geographic location. Additionally, this position is eligible for a performance based incentive plan.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.