Reporting to the VP of Academic & Student Affairs, Residence Managers are responsible for providing quality housing for students; maintaining a safe, healthy, learning and living environment; addressing student conduct issues; and managing the resident assistant program. The Residence Life Manager provides leadership for on campus residential areas and shares the responsibility for developing and maintaining residential communities which facilitate student growth and development. The Residence Manager is a full-time professional staff position with "on call" responsibilities.
Essential Job Functions: Ensure quality housing for students Create an inclusive residential environment which fosters diversity and contributes to the total development of each individual Conduct regular inspections of the student housing facility and student units; identify problem areas, and enlist means to correct. Report, track and follow up on maintenance issues with appropriate building managers, maintenance and cleaning staff etc. Coordinate with outside vendors and/or property management to ensure all repairs and maintenance issues are completed in a timely manner Coordinates administrative functions for area including student check-in, check-out, room changes, damage assessment, student billing, key maintenance and room condition reports Respond to emergency and crisis situations, and make appropriate referrals as needed Provide coverage of student housing facility during off-hours and weekends as necessary Serve as primary conduct officer for student conduct issues in housing. Administer and implement housing policies and procedures. Ensure that appropriate sanctions are carried out in a timely manner Maintain accurate student conduct records Supervise, train and evaluate Resident staff Provide direction and coordination for all Housing community development and co-curricular activities Maintain key inventory records, room assignments and emergency contact information Maintain an awareness of current issues and developments in higher education and student personnel Other duties as assigned.
Supervisory Responsibilities Residence Coordinators (staff); Residence Assistants (students)
Minimum Job Qualifications Education and/or Experience MA or MS degree in Student Personnel, Education, Counseling or related field required Minimum of three years related work experience in Residential Life and Student Housing; OR combination of education and equivalent work experience Leadership training and crisis response experience preferred Must be responsive, quick-thinking, and possess an innate ability to anticipate and respond to issues. Establish priorities, and work in an organized manner with emphasis on detail and accuracy. Ability to handle multiple tasks and assignments and meet competing deadlines.
Certificates, Licenses or Registrations Valid NC Driver's License
Other Competencies (skills, abilities, behavior) Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization. Vision, commitment, and experience in achieving goals and pursuing excellence is critical. Strong oral and written presentation skills. Ability to work well independently and as a member of a team. Excellence in organization, decision-making, problem-solving and creating a collaborative environment. Ability to manage multiple projects simultaneously. Must be able to read, write and speak fluently in English.
Physical Demands Ability to sit or stand for up to 8 hours/day and climb stairs as required. Some lifting (up to 25 pounds occasionally), bending, and carrying. Specific vision abilities include the ability to use close vision. The employee is regularly required to talk and hear, and to use hands and fingers to handle or feel.
Residence Manager • Raleigh, NC, United States
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