District Manager

District Manager

Gannett Publishing Services

Lakeland, FL

The primary role of the Delivery Manager is to administer company policy and manage an independent contractor carrier workforce. The District Manager is also responsible for growing circulation volumes and revenue within the assigned district, while ensuring subscriber service and satisfaction levels are met or exceeded. This position works part of the time in an office or distribution center and majority of the time within the assigned newspaper district or distribution area. The Delivery Manager may receive work assignments within many areas of the distribution function, which may include home delivery, single copy delivery, transportation, customer service, and re-delivery operations.

Essential Job Functions:

• Ensure the efficient distribution of products through specific assignments involving route restructuring, consolidation, splits, divisions, or other means, designed to maximize volumes while limiting expense exposure.
• Ensure goodwill between company and independent carrier force and ensure carrier compliance with contract terms, taking appropriate action, under the guidance of the Operations Manager, when contract terms are violated.
• Responsible for recruiting for carrier route vacancies, including whether and when to place advertisements in the newspaper or to use other methods for independent contractor recruitment.
• Responsible for upholding independent contractor performance standards for customer service, and to assure that all products are delivered by the proper time and in the proper condition as called for in the carrier contract.
• Responsible for ensuring subscriber satisfaction with delivery of all products. Provide recommendations to supervisor for service improvements.
• Responsible for investigating and responding to concerns of independent contractor carriers regarding compensation or billing issues.
• Responsible for ensuring that a current contract with all required documentation is on file for all independent contractors in the assigned district.
• Responsible for promoting circulation growth in assigned territory by implementing subscription and retention programs as implemented periodically across circulation departments.
• Performs all other duties as assigned.

Knowledge, Skills & Abilities:

• Working knowledge of newspaper distribution process and retention programs.
• Ability to establish working relationship with all levels within the organization.
• Ability to meet deadlines in a fast-paced environment.
• Strong interpersonal, organizational and communication skills.
• Ability to work with minimal supervision.
• Ability to work varied hours, including late nights/early mornings, weekends and holidays, due to nature of the business performed.
• Knowledge of customer service functions
• Strong interpersonal organizational and administrative skills

In addition, check factors which are important to successful performance:

• Problem Solving
• Analytical
• Ability
• Communication Skills
• Interpersonal Skills
• Dexterity

Education/Experience:

• High school graduate or equivalent; some college preferred
• Previous experience in a newspaper setting is preferred
• Comparable education and experience will be considered
• Proficiency in Microsoft Office Suite preferred

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee's race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant's disability or religion, to complete this employment application and/or any other process in connection with an individual's application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.'s Recruitment Department at Recruit@gannett.com.