Residential Dining Manager

Residential Dining Manager

The Residential Dining Manager provides management oversight of a residential dining operation to ensure high-quality performance across all activities. This position manages, directs, plans, organizes, and supervises dining staff in collaboration with the executive chef of the assigned servery while meeting financial objectives. The Residential Dining Manager serves as a liaison between the department and students, faculty, and staff. Deliver high-quality tenant and guest services through excellent communication, planning, and oversight.

The ideal candidate is an organized, proactive problem-solver who can manage multiple tasks and priorities with frequent interruptions. A strong customer service background and the ability to work well under pressure in a dynamic, fast-paced environment are also preferred. H/She should have knowledge of the residential college system.

This position is exclusively on-site, necessitating all duties to be performed in-person at [insert location and schedule]. Per Rice policy 440, work arrangements may be subject to change.

• Primarily an indoor work environment in a variety of university settings which may include offices, food serveries, and residential facilities. May be exposed to temperature extremes in facilities that are not climate-controlled.
• Requires working at a computer for extended periods (up to eight hours per day).

Physical Demands

• Moderate to heavy physical activity, which includes the ability to lift and carry objects up to 50 lbs. of force occasionally, up to 20 lbs. frequently, and up to 10 lbs. constantly to move objects.
• Regular activities include standing, walking, bending, and lifting for up to eight hours per day.
• Other physical requirements of the job include manual dexterity and the ability to see, hear, reach, climb, and balance.

This role is classified as an Essential On-Campus Position, requiring on-site presence to effectively carry out its vital functions. During emergencies or crises, the employee is required to report to campus as directed to ensure continuity of critical operations and must remain accessible to leadership to fulfill responsibilities necessary for maintaining institutional functions.

Hiring Range: $49,187 minimum, with hiring salary commensurate with experience and qualifications

*Exempt (salaried) positions under FLSA are not eligible for overtime.

Minimum Requirements:

• Bachelor's Degree
  • In lieu of the education requirement, additional related experience, above and beyond what is required, may be substituted on an equivalent year-for-year basis.
• Three or more (3+) years of dining administrative experience
  • In lieu of the experience requirement, additional related education, above and beyond what is required, may be substituted on an equivalent year-for-year basis.

Skills:

• Strong interpersonal skills
• Must be able to deal effectively with multiple priorities on a timely basis
• Communicate effectively with employees and customers
• Strong time management and prioritization skills
• Must handle multiple projects and stressful situations in a positive manner

Preferences:

• Proven strong organizational and problem-solving skills, including the ability to make sound decisions, prioritize tasks and meet deadlines
• Computer proficiency using Microsoft Word and Microsoft Excel
• Strong leadership and people management skills with a demonstrated commitment to build and maintain a strong team and customer service-oriented organization
• Able to conduct/lead meetings and train personnel
• Strong interpersonal skills (e.g., able to work well with others, exercises professional demeanor, tactful, and courteous)

Supervisory Responsibilities:

• Supervises dining staff that may include cooks, dishwashers, cashiers, and temporary employees
• Monitors work, behavior, and may give direction to custodial, maintenance, and food service staff
• Also functions as a liaison to their direct supervisors
• Enforce safety rules and regulations; investigate accidents and incidents, and fill out the accident/incident reports
• Prepares yearly staff performance appraisals
• Strategic planning and ability to provide direction towards department and university goals

Essential Functions:

• Under the general direction of the Hospitality Manager, establishes priorities and identifies and resolves problems that are administrative in nature.
• Research and/or write background information for meetings.
• Oversee the coordination of complex events and programs.
• Composes documents for presentations, communications, and reports; performs substantial research, editing, and fact checking.
• Creates complex reports and spreadsheets.
• Oversee and processes a variety of complex financial transactions; produces, monitors, and reconciles budget statements, research, identifies, and resolves discrepancies.
• May assist with capital or special equipment requests and/or vendor selection.
• Coordinates complex office moves.
• Plans and coordinates routine remodeling and renovations.
• Analyzes and reviews material and extracts pertinent information for briefing purposes.
• Performs human resources transactional support; coordinates or manages the visa process.
• Guides and trains student workers including scheduling, assigning, and prioritizing workloads, setting appropriate deadlines, and reviewing work for quality and timeliness.
• Performs other duties as assigned.

Additional Functions:

• Vendor/service partner performance tracking
• Financial support of the operation includes cost tracking, and invoice reconciliation.
• Sustainability coordination including waste tracking, composting, and local sourcing
• Recurring FOH quality-assurance reviews and periodic allergen/dietary labeling audits.
• Regular operational change summaries to college leadership.
• FOH smallware/disposables inventory assessments and replenishment.

Rice University is committed to ensuring Equal Employment Opportunity and welcoming the fullness of diversity into our candidate pools. Rice considers qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national or ethnic origin, genetic information, disability, or protected veteran status. Rice also provides reasonable accommodations to qualified persons with disabilities. If an applicant requires a reasonable accommodation for any part of the application or hiring process, please get in touch with Rice University's Human Resources Office via email at facstaffada@rice.edu for support.

If you have any additional questions, please email us at jobs@rice.edu. Thank you for your interest in employment with Rice University.