Club Director (GM)

Club Director (GM)

The Club Director is responsible for overseeing the day-to-day operations of multiple concepts within the project, including management of general manager(s), financial direction, business acumen, and members' satisfaction with the experience. The leadership must demonstrate the ability to inspire a team of mid- and senior-level managers while collaborating with membership services to execute the world-leading food and beverage program. From the critical path to daily management briefings, the Director's awareness in high-level management with multiple partnership collaboration is a must.

LifeWorks Restaurant Group is a hospitality-driven restaurant company built for the modern workplace. We design and operate chef-led cafs, catering programs, and food experiences that go far beyond transactions, creating moments of connection, culture, and care in everything we do. Rooted in culinary excellence and powered by creativity, LifeWorks brings together food, design, and service to build brands within brands, tailoring each experience to the people and communities we serve. Our work lives at the intersection of hospitality and strategy, elevating everyday dining, strengthening workplace culture, and turning food into a meaningful part of how organizations engage their teams. At LifeWorks, people make the difference. That belief shapes how we lead, how we partner, and how we bring hospitality to life across every caf, every campus, and every client relationship.

Compensation: The salaried rate for this position is $120,000.00 to $135,000.00. Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities:

• Co-drive critical path from pre-construction phase and on
• Create member oriented service model to provide unique guest experience
• Successfully onboard and maintain management team members
• Preparation of competitive analysis based on a global set
• Awareness of the design and culinary inspiration while managing operation to preserve integrity of those elements
• Practice effective communication timeline, including e-mail, phone calls and other method of communication
• Manage China, Glass and Silverware (CGS) purchasing schedule within the monthly budget
• Lead the team to sustain each venue's inspiration, conceptual direction and financial targets
• Build and supervise direct reports, including general managers, director of sales, head of mixology, and concierge services
• Drive creative activation based on seasonality and hospitality market trend
• Lead the team to exercise'member ready' hospitality
• Accompany Culinary Director to build the culinary team
• Plan, understand and execute financial target with operational discipline
• Conduct daily facility walk-through to maintain cleanliness and full functionality of the venues
• Maintain the best member experience and service standards from arrival to departure
• Manage the uniform program with proper par level for new hires, including fitting
• Build member relations while understanding the clientele and its preference
• Manage the venues' financial planning and analysis
• Collaborate with PR agencies and marketing department to increase social visibility
• Conduct daily management briefing on topics, such as member reservations, service strategy and operational tasks
• Receive, understand, collaborate and execute strategic initiatives provided the LifeWorks team and partners
• Manage team within the NY labor regulation and LifeWorksHR policies
• Hire, discipline and terminate team members
• Implement LifeWorks employee relations policy to ensure the best work experience for all levels of team members
• Build, manage and lead a team of talented hospitality professionals, including hourly team members
• Sustain and develop relationships with key business stakeholders
• Provide bi-weekly P&L narrative and business overview to LifeWorks and partners
• Create an efficient management schedule to create work-life balance
• Facility management, including vendor relationships and follow-up
• Flex COGS in all aspects of operation, including beverage, labor, and other operational expenses
• Conduct weekly management meetings
• Corporate presentations for CapEx and financial-related topics
• Implement protocols required by the NYC Department of Health
• Enforcing educational and disciplinary processes while maintaining proper documentation, including Performance Improvement Plan (PIP)

Qualifications:

• Minimum of 3 years in a director position of food & beverage industry (consulting not included)
• Experience in leading multiple concepts, combined minimum of $20M in annual revenue
• Director level-plus F&B management experience (restaurant group experience is a must)
• Forbes Service Standards training required
• Michelin Restaurant experience required
• Fluent in English in written and verbal
• Continuous Improvement Training (Six Sigma) preferred
• Advanced emotional intelligence awareness
• Adobe, Microsoft, Resy, UpServe, TripleSeat, and other operations related application knowledge
• Budgeting and FP&A skills set
• Ability to multi-task with maximum efficiency
• Advanced food and beverage knowledge
• Ability to mentor leadership level team members
• This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).
• Education: Bachelors preferred