Program Manager

Program Manager

East House is a dedicated non-profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long-term recovery, while upholding our humanistic, optimistic, progressive, and collaborative values rooted in integrity.

The Program Manager is responsible for the overall functioning of the designated program including planning, development, and implementation of coordinated comprehensive recovery-based services that improve the quality of life for individuals served. This includes ensuring adherence to licensing and accreditation standards, managing the program within budgetary goals, supervising staff, implementing evidence-based programming, and fostering a supportive work environment aligned with East House values.

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. East House considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources.

Requirements

• Oversees daily operations of the designated program.
• Ensures adherence to state certification regulations and agency policies.
• Supervises assigned staff and provides regular performance feedback and evaluations.
• Facilitates case reviews to ensure service quality and client progress.
• Utilizes program data for service evaluation and improvements.
• Coordinates service planning, implementation, and evaluation.
• Participates in strategic planning and agency leadership initiatives.
• Collaborates with internal and external stakeholders to enhance service coordination.
• Monitors and ensures accurate and timely documentation.
• Oversees client admissions, discharges, and occupancy goals.
• Promotes and ensures a safe, hazard-free physical environment.
• Manages unit budget, resource allocation, and purchasing as assigned.
• Leads recruitment, orientation, and development of program staff.
• Participates in crisis response and resolution.
• Fosters positive community relationships and represents the program at meetings.

Other

• Ensures compliance with policies, federal and state regulations.
• Collaborates with the Office of Ethics, Compliance & Quality on identifying and correcting non-compliance.

Note: This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

Minimum Qualifications

• Associate degree with 5 years of paid human services experience, or
• Bachelor's degree with 3 years of paid human services experience; OR
• Equivalent experience in lieu of education may be considered.

Licenses/Certifications

• Qualified Mental Health Professional (OMH programs) or Advanced CASAC/QHP (OASAS programs).
• Peer Certification preferred for Affinity Place; required within 18 months if not currently certified.
• Valid NYS driver's license in good standing and access to a personal vehicle for work-related tasks.

Skills & Abilities

• Effective oral and written communication skills.
• Ability to manage crises and work in a fast-paced, team-oriented environment.
• Knowledge of Monroe County Behavioral Health service system preferred.
• Ability to work independently and cooperatively in a culturally diverse environment.
• Intermediate computer literacy and proficiency in Microsoft Word and electronic documentation.
• Ability to effectively manage time and prioritize tasks.

Competencies

Alignment with East House Values

• Humanistic, Collaborative, Optimistic, Progressive, Integrity.
• Represents the organization professionally and aligns with its mission
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

Accountability

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one's behavior on others.

Commitment to Diversity, Equity, Inclusion & Belonging

• Values and embraces differences, backgrounds, experiences, and opinions of individuals and groups.
• Promotes an environment where everyone feels respected and included.

Operational Efficiency, Feedback, Continuous Improvement

• Manages day-to-day operations efficiently.
• Focus on process improvements and optimization.
• Provides and receives constructive feedback in a respectful manner and uses feedback to learn and improve both individually and as a team.

Relationship Building/Collaboration

• Develops and maintains positive relationships based on trust, respect, and mutual support.
• Builds and leads high-performance teams and establishes high standards of performance and conduct for oneself and others.

Working Conditions/Work Environment

• Traditional office environment. Occasionally subjected to pressure due to time demands. Travel within the greater Rochester area. Potential for travel outside of Monroe County.

Physical Demands

• The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, ability to reach above or below shoulders, use hands to type and/or perform light lifting and occasional stair-climbing.

Reasonable Accommodation

• East House provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-238-4800 or email your request to HRTeam@easthouse.org. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

EEO Statement

• East House provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability, or any other protected statuses in its hiring, promotions, and other employment activities.

Salary Description $63,000.00-$65,275.00