Clinical Program Manager, Kensington Campus

Clinical Program Manager

Reports to: Director, Mental Health Administration

Program: 3001-Lancaster Interim Housing

Location: Kensington Campus - 45244 32nd St West, Lancaster, CA 93536

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

The Clinical Program Manager will oversee the clinical mental health services program for adults in the interim housing program. In addition, the Clinical Program Manager will monitor and ensure that staff provides high-quality services that meet or exceed required contract, funder, and agency standards. The Clinical Program Manager may provide supervision for direct practice staff. This position is responsible for maintaining the efficiency of operations while fostering teamwork among staff and across departments and programs.

Job Description Essential Duties and Responsibilities:

• In collaboration with supervisor, monitor all administrative aspects of agency's Department of Mental Health (DMH) and other contracted clinical mental health services, including billing and contract maximization in compliance with contract goals and outcomes in a timely manner.
• Provide, coordinate and implement mental health and recovery support services with individual members.
• Provide clinical support to staff, assist with crisis intervention and ensure adherence to policies.
• Complete required reporting to funders as outlined by contract requirements.
• Ensure all clinical and mental health staff documentation and data collection is complete, timely, accurate, and current in agency records and electronic databases.
• May provide individual and group clinical supervision for clinicians and document according to Board of Behavioral Sciences or Board of Psychology standards once licensed for two years.
• Provide individual and team supervision, support, and performance evaluations for all assigned staff.
• Assist in recruitment, selection, training, supervision, and evaluation of direct service staff.
• Collaborate with Quality Assurance to ensure proper staff orientation, training and audit preparedness for all clinical and mental health contracts.
• Monitor and maintain active roster for all program clients, as well as roster of service requests; coordinate with QA Department to maintain Service Request Log in Electronic Health Record, Exym.
• Ensure adherence to funding source contract and performance standards.
• Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients.
• Effectively represent agency at funding partner or collaborative meetings.

Job Description Qualifications:

• Valid and current California Licensed Clinical Social Worker, Licensed Marriage Family Therapist or Licensed Clinical Psychologist in good standing with licensing board preferred
• Certification or experience two years' full-time, post-graduate experience providing supervision to treatment teams, interns, and/or ASWs and AMFTs.
• Outstanding clinical review skills
• Strong training, project management, and team-building skills
• Able to behave with sensitivity, tact, politeness and responsiveness with staff and clients
• Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, and computer skills
• Knowledge of trauma informed services, housing first and harm reduction methodologies.
• Experience providing administrative and clinical supervision
• Experience working with people living with mental illness and/or substance abuse
• Contract and quality assurance experience
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications
• Current, valid CA Driver's license, reliable personal vehicle with auto insurance.

Job Description Preferred Qualifications:

• Contract and quality assurance experience
• Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and database applications

Job Description Work Environment:

• Combination of field and office environment
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion walk or drive to different local sites
• Will necessitate working in busy and loud environments
• Will be exposed to elements like cold, heat, dust, noise and odor
• May need to bend, stoop, twist, and sit throughout the day

Expected behaviors of all staff:

1. Act as a role model
2. Demonstrate a sense of responsibility
3. Continuously learn and improve
4. Acknowledge your own areas of improvement
5. Hear and provide honest, specific and direct feedback
6. Create an environment where everyone is welcomed valued and respected
7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates