Mobile Food Bank Driver & Manager

Food Bank Manager - Mobile CDL

Nourish Pierce County is a nonprofit organization providing food and emergency service referrals to people in need since 1973. Our mission is to provide nutritious food for people in need with compassion, dignity, and respect. With six food bank locations and two mobile food banks serving seventeen additional sites, Nourish serves tens of thousands of individuals and has hundreds of thousands of visits each year. With the assistance of an amazing team of volunteers, our goal is to provide each person or family with enough food to make three nutritious meals a day for three days. All Nourish Food Banks operate on a self-serve model, allowing clients to select the foods that best meet their family's needs. Clients are asked to limit their visits to once a week, but no one in need is turned away.

Position: Food Bank Manager - MOBILE (This position requires a Class A Commercial Driver's License)

Reports to: Director of Warehouse and Logistics

Status: Full Time Non-Exempt Hours: M-F 11:00 a.m. 7:00 p.m. (with occasional adjustments depending on meetings)

Salary Range: $47,500 - $55,000 15 days paid vacation, paid holidays, plus medical, dental and retirement benefits.

Purpose: The Mobile Food Bank Manager is responsible for all phases of food bank operations involved in the acquisition, maintenance, and distribution of food to customers through Nourish's Mobile Food Bank. The mobile food bank is semi-truck and trailer converted into a food pantry. The manager safely transports the mobile unit to area distribution sites. Once parked the manager ensures a warm and welcoming environment for customers to "shop" and provides a positive working environment for volunteers. Successful candidates must demonstrate effective leadership, good public relations skills and ability to use personal computer technology. This position involves providing excellent customer service for our guests, positive supervision for volunteers, the use of computers for reports and guest data entry, and the safe driving of the vehicle.

Essential Duties and Responsibilities:

• Driving
• Perform pre-trip inspection of vehicle.
• Transport mobile food bank in a safe fashion, utilizing proper signaling, controlling speed, lane positioning and matching speeds to road conditions.
• Safely park in secured spot, open and prepare doors, ramps, hook up electricity and/or run generator as necessary, unload shopping carts etc.
• Check food on shelves for distribution as food may have shifted during transportation.
• Welcome, check-in and supervise volunteers as they arrive and provide assistance where needed; assist lead volunteers in restocking shelves during food bank hours of operation.
• Food Bank
• Submit monthly food order form to ensure the mobile has the food it needs for clients
• Create a clean and safe environment by following food safety regulations, check temperatures on refrigerators and freezers.
• Create, post and update as needed facility safety measures.
• Ensure appropriate amount of food is stocked and available for expected food bank needs.
• Perform client surveys and other evaluations throughout the year to ensure customer satisfaction and program efficiency.
• Maintain a respectful, friendly and cooperative environment where all are treated with compassion, dignity and respect.
• Record Keeping
• Provide monthly food bank reports by the 5th day of each month for the previous month to the Central Office. These include reports for EFN, Northwest Harvest and other partners, suppliers, or funders.
• Maintain confidentiality and accuracy of client database.
• Ensure that volunteers follow all Nourish Pierce County policies, guidelines, and procedures.
• Weigh all donated food and record accurate weight on food donation receipts.
• Daily use of computers, tablets and smart phones for messaging, email, spreadsheet, word processing and data entry is an essential duty.
• Mobile Food Bank Management
• Ensure safety, maintenance and cleanliness of vehicle and distribution site.
• Create and maintain temperature log for freezers and refrigerators. Record & post temperatures. Schedule maintenance for major equipment including generator and vehicle(s).
• Maintain communication with facility partners and staff regarding mobile food bank use and program.
• Before shift starts assure mobile food bank is open, shift support volunteers are in place, and appropriate supplies are available for expected shift needs.
• Train and supervise volunteers on proper and safe use of equipment and maintain certifications as required.
• Close mobile food bank at the end of food bank shift in a safe fashion, properly secure carts, ramps, food, tables, chairs. Remove garbage at the end of each shift, clean and sweep.
• Fuel vehicle as needed when fuel tank is full.
• Keep vehicle(s) clean on the inside and outside. Wash mobile food bank once a month or as needed.
• Volunteer Supervision and Management
• Work with the Nourish Volunteer Coordinator to recruit, schedule and train volunteers to assist in food bank operations.
• Train volunteers on proper food handling techniques; perform safety checks every week to ensure proper techniques are being followed.
• Train, supervise, coach, counsel volunteers as needed.
• Assure that all volunteers are qualified, signed up for shifts, and checked int shift on the volunteer database system.
• Customer Service
• Excellent customer service is always expected - apply compassion, dignity and respect in all interactions with guests.
• Handle customer service issues with diplomacy. When issues occur, provide a response within 3 days of complaint to customer.
• Talk with customers on a weekly basis to gather feedback.
• Provide referrals to other resources to customers as needed.
• Handle customer complaints, with diplomacy, when they occur or provide a response with 3 days of complaint to customer.
• Survey customers twice a year to measure effectiveness.
• Professional Development
• Participate as required in appropriate workshops, conferences, and community meetings related to food banks and administration, and maintain current required certifications.
• Attend and participate in staff meetings as required.
• Public Relations
• Participate in Nourish fundraising events and outreach efforts that are critical to the organization's success, including the volunteer recognition event, annual luncheon and as requested.

Competencies:

• Must have current valid WA State Class A, CDL License
• Current WA State Food Handlers Certification required
• Must provide driver's abstract
• Must provide Medical Card
• Must be able to pass pre-employment and periodic drug screen
• Must allow WA State background check
• Must be able to interact effectively with the community and staff
• Must be able to work independently
• Ability to lift and carry up to 75 lbs. on a repeated basis
• Must be able to bend, stoop, sit, and lift overhead
• Must have a clean Motor Vehicle Record
• Must have recent experience in driving a Class A tractor-trailer
• Previous supervision experience a plus.
• AA Degree Preferred.
• Demonstrate success in working collaboratively as part of a team.
• Knowledge of food bank operations and inventory control preferred.
• Volunteer experience preferred.
• Demonstrated written literacy required, including proper spelling, grammar, and punctuation
• Demonstrated computer and mobile phone literacy required, including text messaging; ability to make and receive telephone calls; ability to use the Internet to search and obtain information; sending and receiving email via browser or MS Outlook; composing reports and other documents using MS Word; entry and management of data in MS Excel; data entry and report generation in client database.
• Must be able to provide accurate and timely written or verbal information when requested by phone, over email, or as part of regular reporting requirements.

Non Discrimination EOE

Nourish Pierce County is an Equal Opportunity Employer and does not and shall not discriminate