Engagement Manager

Engagement Manager

New York, New York, United States

Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.

We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.

The Opportunity

Courier Health is at an inflection point. We exist to get patients faster, better access to life-saving therapies and the relationships we build with our life sciences clients are how that happens. Our clients are biopharma companies running complex patient support programs for life-saving therapies, and the Engagement Manager is the person those clients call when it matters.

In this role, you'll manage a portfolio of enterprise life sciences clients from implementation through ongoing growth serving as the primary strategic partner for their Patient Services and Field Access programs. You'll sit at the intersection of delivery, strategy, and relationship, translating client needs into outcomes on both sides.

This is a role for someone who wants to do consequential work. You'll have real influence over how Courier Health shows up for its clients, how the Client Solutions practice evolves, and ultimately, how many patients get the support they need.

What You'll Build

Drive client outcomes and expansion. You own the long-term health of your client relationships. Success means your clients are hitting their goals, renewing, and expanding. You'll identify opportunities for clients to get more value from Courier Health and partner with our commercial team to pursue them.

Strategic advisory and thought partnership. You'll advise client leadership on Patient Services and Field Access strategy based on cross-client patterns, program data, and deep familiarity with their business. You're comfortable challenging the status quo and asking "why".

Client relationships that hold up under pressure. You'll earn trust with day-to-day users and client executive leadership alike not just by being responsive, but by knowing their business well enough to see around corners. You'll become the partner they call when things get complicated.

A feedback loop that makes the product better. You'll be close enough to clients to hear what's working and what isn't and credible enough internally to make sure that feedback shapes the roadmap. You'll be a key input into how Courier Health evolves its platform and service offering.

Develop the people around you. You'll mentor junior team members; helping them think strategically about accounts, grow their client instincts, and accelerate their careers. Strong operators here become leaders.

What Makes You Successful

• 58+ years of experience in SaaS delivery, customer success, account management, or strategic consulting
• Proven track record managing complex, multi-workstream engagements for enterprise clients ideally several in parallel
• Strong executive presence; you're comfortable presenting to leadership and can hold a room
• Sharp analytical instincts and attention to detail you back your recommendations with data
• Clear, direct communicator who can translate complexity for clients, leadership, and internal teams alike
• Willing to get hands-on with platform configuration and product details, and establish yourself as a true platform expert
• Experience in, or genuine interest in building expertise in, the rare disease and specialty pharma ecosystem, patient journey, and healthcare technology
• Comfortable with client travel (roughly 25% of the time in-person at client locations)

Bonus points if you have:

• Direct experience in healthcare technology or life sciences services
• Familiarity with data integrations at a high level (APIs, file feeds, data mapping) no building required, but you can follow a conversation
• Comfortable using Excel or BI tools for program analysis

Benefits

• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Unlimited vacation
• Commuter benefits
• Paid parental leave
• Catered lunch on Fridays
• Wellness stipend
• Great Place to Work Certified

Compensation

The annual salary range for the target level for this role is $130,000 $165,000 + equity + benefits, including medical, dental, and vision. Final compensation will be determined based on a variety of factors including relevant experience, interview performance, and internal equity.

Courier Health is proud to be an Equal Employment Opportunity employer.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.