Fully onsite role based in Cerritos, CA
Leadership, Stakeholder Management, and Problem Prevention:
Service Quality and Escalation Management:
Operational Management:
Additional Responsibilities:
Bachelors degree preferred or equivalent professional experience
Minimum 5 years of IT support experience in a law firm or professional services environment
Minimum 2 years of experience managing or leading a Help Desk or support team
Experience with staff supervision, performance management, and hiring processes preferred
IT service management or leadership certifications preferred
Strong interpersonal and communication skills, including ability to manage escalations professionally
Ability to manage multiple priorities in a fast-paced environment
Strong leadership, organizational, and problem-solving skills
Ability to maintain professionalism under pressure
Experience working closely with attorneys, staff, and senior leadership
User Support Manager • Cerritos, CA, United States
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