Program Director

Program Director

Reporting to the Deputy Executive Director, the Program Director ensures that service delivery and operations of the program meet contractual standards, and client needs safely and effectively. The Program Director oversees all aspects of the program including clinical and operational staff. The Program Director will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program/Facilities

• Develops, implements, assesses, and evaluates program policies, practices, procedures and ensures that performance-based incentives and all other goals of the program are met.
• Ensures the program complies with Urban Pathways and funding and regulatory agency requirements and guidelines.
• Supervises, evaluates and coaches the Director of Social Services/Social Services Supervisor, Director of Operations, Administrative Assistant and other staff, as appropriate, on work assignments and community resources.
• Provides strong leadership and effectively manages the social service and operation teams ensuring efficiency across the program.
• Collaborates with Human Resources to effectively and efficiently recruit, hire, and onboard new program staff.
• Assesses staff training needs and coordinates delivery of training.
• Oversee maintenance of facility and ensure compliance with all Urban Pathways policies and procedures and all health, safety, fire codes other regulatory requirements.
• Is on call to address emergency needs on a twenty-four-hour basis.

Administrative

• Monitors fiscal operations and develops annual budget in consultation with the Deputy Executive Director and Finance Department.
• Ensures internal and external reports are accurate, timely and meet required standards.
• Monitors and ensures accuracy of employee payroll system.
• Assists in the development of proposals and/or contracts with funding or potential funding sources.
• Establishes relationships with vendors and supervises merchandise quality.
• Assists and approves staff schedules and requests for schedule changes.
• Ensuring reporting and management of critical incidents comply with Urban Pathways and funding and regulatory agency requirements and guidelines.

Community Relations

• Develops and maintains ongoing relationships with community services and resources.
• Represents the program and Urban Pathways at various internal and external meetings.

Communication

• Communicates verbally and in writing in a professional manner at all times.
• Facilitates/attends staff meetings, training, and supervisory sessions, as required.
• Responds to all communications including telephone, email and other oral and written inquiries in a timely manner.

Perform all other duties as assigned and as required.

Qualifications, Education and Experience

• Master's Degree in Social Work, Psychology, or another related field required. LMSW preferred.
• Five years of experience supporting adults experiencing mental illness and/or multiple challenges (MICA), including five years of supervisory and administrative experience.
• Demonstrated experience working within supportive housing, drop-in center, scattered-site programs, Single Room Occupancy (SRO) settings, or similar residential program environments is strongly preferred.
• Must possess a solid understanding of and familiarity with programmatic and regulatory requirements connected to applicable funding sources.
• Experience with individuals experiencing homeless and/or mentally illness and substance abuse population preferred.

Skills & Competencies

• Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.).
• Strong skills and knowledge of client relational databases (e.g. Awards preferred).
• Excellent communication, interpersonal, and crisis intervention skills.
• Ability to work independently and as part of a collaborative team.
• Commitment to maintaining confidentiality and upholding ethical standards in delivery service.
• Work effectively with individuals from diverse backgrounds and cultures.
• Bi/multi-lingual a plus.

Licenses

• A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards.
• Valid professional licenses and certifications, if applicable.

Capabilities

• May be required to work a flexible schedule including weekends, holidays, and evenings.
• Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.).
• Desire to perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.