Operations Manager | Full-Time | Federal Way Performing Arts and Event Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Utilizing independent judgment, the Operations Manager supervises and coordinates the day-to-day operations of the facilities, including set-up/changeovers, stagehand labor, and repairs and maintenance. This position provides overall administrative planning, direction, training and policies to staff, assuring the highest quality service to assure client satisfaction.

This role will pay an annual salary of $78,000-$85,000.

Benefits for full-time roles: Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 13, 2025.

About the Venue

The Federal Way Performing Arts and Event Center is a multipurpose venue designed to host theater, music, dance, art and spoken-word performances. Adjoining event spaces can host more than 300 for gala seating, or be transformed into settings ideal for conferences, seminars, meetings and weddings. Majestic mountain views are abundant from the PAEC's perch above the city, an enchanting backdrop for striking event photographs. The center's premier location in South King County, just 20 minutes south of Sea-Tac Airport, is ideal for business, educational, social, charitable and private events.

Responsibilities

• Manage overall daily operations of the facilities.
• Plan, direct, coordinate, and review the work plan for all event changeovers; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor work flow; review and evaluate work products, methods and procedures.
• Oversee all production, audio visual, and lighting needs; secure any rentals needed to successfully produce events.
• Effectively monitor and troubleshoot all audio, video, and lighting signal flow from source to destination within venue grounds.
• Responsible for all technical and production-related items for events, including but not limited to: internet/data needs, audio-visual equipment, lighting equipment, projectors, etc.
• Help transition the space from one event to the next including, but not limited to: moving of acoustic and orchestra panels, adjusting orchestra pit height, moving of mix positions, and fly-rail operation.
• Assist with planning and execution of building maintenance, repair, and capital projects.
• Select, train, motivate and evaluate staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.
• Manage labor hours for staff and temporary workers.
• Report labor allocations to the Finance Department.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Provide support and management oversight of custodial services including daily cleaning, pre-event, event and post-event cleaning, and day-to-day operations.
• Assists in negotiation and administration of contracts with outside vendors including pest control, equipment rentals, seasonal landscaping, etc.
• Ensure staff is working safely, efficiently and are aware of proper safety guidelines.
• Order supplies, materials, and tools as needed.
• Develop and maintain an accurate record keeping system, including equipment maintenance and inventory logs.
• Requires frequent bending, carrying, moving, climbing, working from various heights, lifting 15-50 pounds, sitting for prolonged periods, exposure to moderate to loud noises, and extensive walking through the building.

Qualifications

• Minimum of three to five (3-5) years' experience in an operations position in theater, arena, convention center or public assembly facility with knowledge of production and audio/visual, set-up/housekeeping and event logistics including progressive supervisory responsibility.
• Experience and working knowledge of audio-visual equipment, lighting, electrical, refrigeration, and plumbing.
• Bachelor's degree from accredited college/university in a related field (Facility Management, Engineering, Sports Management, etc.) preferred; High School Diploma (or equivalent) required.
• Familiarity with OSHA requirements.
• Strong interpersonal skills required; including excellent verbal and written communication skills in the English language.
• Self-motivated with excellent organizational skills.
• Must be able to work a flexible schedule including, early mornings, evenings, weekends, holidays and extended number of consecutive days.

Strengthened by Our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.