Product Manager II - Communications Center Automation

Product Manager II - Communications Center Automation

Mesa, Arizona, United States

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.

The Role

As a Product Manager II, you help streamline the workflow of non-emergency and emergency phone calls with related multi-media interactions. Our Community Engagement and 9-1-1 systems power Communication Centers that keep communities safe. In this role, you own the delivery of detailed product strategy for a focused set of solutions, managing the backlog, setting feature priorities, and analyzing product usage and adoption data. This position is both strategic and hands-on balancing product direction with day-to-day prioritization to ensure our products continue to lead the industry.

Setting Strategy

• Define the product's vision and strategic direction, ensuring alignment with company objectives and customer needs.
• Clearly articulate the business case and customer value for each initiative or feature.
• Serve as the recognized subject matter expert on the product, the market, and the competitive landscape.

Defining the Roadmap

• Translate product strategy into actionable plans, determining what to build and when to release it.
• Build and maintain a detailed development roadmap for internal teams and a high-level roadmap for executives and customers.
• Gather input from customers, internal stakeholders, and market research to shape the roadmap.
• Partner with engineering and cross-functional teams to ensure delivery meets market needs and quality standards.

Evaluating and Prioritizing Features

• Collect and curate ideas from customers, sales, and internal stakeholders for the backlog.
• Prioritize features by balancing user value, development effort, time to market, and competitive differentiation.
• Track and evaluate product performance including feature adoption, customer satisfaction, and churn/renewal drivers.
• Run trials, pilots, and MVPs to validate assumptions before broader launches.
• Perform ongoing market and competitor research.

Stakeholders and Key Work Partners

• Collaborate internally with engineering, sales, marketing, partner success, support, implementation, finance, legal, and the leadership team.
• Engage externally with customers, end-users, and partners to gather feedback and ensure the product meets real-world needs.
• Promote the product through training, sales enablement, webinars, and direct customer interactions.

What You Bring

Required Qualifications:

• Bachelor's degree in computer science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.
• A minimum of 57 years of experience in a Product Management role.
• Proven experience overseeing elements of the product development lifecycle.
• Strong understanding of Agile frameworks, particularly Scrum or Kanban.
• Experience with tools like JIRA, Confluence, or similar.
• Highly effective cross-functional team collaboration skills.
• Exceptional writing and presentation skills.
• Strong organizational skills and attention to detail.

Asset Qualifications:

• Experience with Aha! Product Management software.
• Familiarity with software engineering concepts such as APIs, databases, and cloud
• Experience with Call Center software such as ACD, IVR and AI bots.
• Demonstrated experience using AI tools to accelerate product workflows, including requirements generation, research synthesis, and user story drafting. Familiarity with AI-native or spec-driven development (SDD) practices is a plus.

Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate's skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.

Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.