Facilities & Housing Portfolio Supervisor

Facilities & Housing Portfolio Supervisor

MC Office - Portland, OR 97206; CC Office - Oregon City, OR 97045; WC Office - Hillsboro, OR 97123

Overview

Position Type Full Time Category Operations

Description

Rate of Pay : $61,532 annually

Shift : Monday-Friday 8am-4:30pm

Eligible Benefits

• 11 Paid Holidays
• 5 Additional Paid Days: 3 Self-Care, 1 Birthday, 1 Personal Holiday
• Generous PTO policy and Sabbatical
• Employer Paid Medical, Life Insurance, Short Term Disability and Employee Assistance Program
• Voluntary Dental, Vision, FSA, Long Term Disability, Critical Illness, Accident Coverage, Hospital Indemnity and Pet Insurance
• 5% Retirement Match with no waiting period
• Annual bonus program
• Annual professional development allotment
• Mileage reimbursement at federal rate for work related travel
• Inclusive workplace culture
• Bilingual wage differential

Job Summary

This full-time Housing Portfolio Supervisor oversees the safety, functionality, and operational efficiency of the organization's housing sites. This role exercises independent judgment in managing site logistics, assessing operational needs, coordinating vendor relationships, maintaining communication with property owners, and ensuring compliance with applicable regulations. The Housing Portfolio Supervisor plays a key role in maintaining safe, functional, and well-supported environments across all properties through proactive planning, operational oversight, and effective resource coordination.

Essential Job Duties and Responsibilities

• Exercise independent operational judgment to oversee and improve facilities and operational systems across the organization, assess and resolve complex maintenance and safety issues, coordinate vendors and resources, and ensure consistent, compliant operations, escalating high-impact or time-sensitive matters to senior leadership, as needed.
• Manage recruiting, onboarding, training, development, retention, and performance management of assigned department staff, fostering a positive and productive work environment.
• Oversee and administer the organization's work-order system, including evaluating, prioritizing, and tracking maintenance requests to ensure timely and standards-aligned resolution.
• Assess maintenance needs and determine appropriate courses of action, including coordination with third-party vendors and property owners.
• Perform hands-on minor maintenance and troubleshooting as needed (fixture replacement, clogged drains, etc), while primarily managing and coordinating external contractors for complex maintenance and repair work.
• Conduct and document routine safety and compliance inspections across all housing and office locations, ensuring adherence to local, state, and federal regulations.
• Develop and implement seasonal preparedness plans, including winterization and severe weather protocols, for all facilities.
• Participate in organizational safety committee, conduct regular site safety inspections, and implement improvements, as needed.
• Maintain inventory of housing supplies and maintenance supplies, including purchasing, distributing and tracking usage, while adhering to operational budget.
• Administer the organization's vehicle program, including preventive maintenance scheduling, registration and usage compliance, and oversight of vendor contracts.
• Negotiate and manage vendor relationships for facility services such as pest control and landscaping, ensuring service-level expectations are met and issues are addressed proactively.
• Project manage the opening and closing of residential sites, including coordination of furniture and supply delivery, repair completion, vendor scheduling (moving companies, junk removal, cleaning crews), and property readiness assessments.
• Interpret and apply lease agreements and site-specific operational requirements, serving as a liaison with property managers or landlords as needed.
• Oversee the setup and closure of utility accounts and serve as the primary point of contact for service issues or disruptions.
• Respond to urgent operational or maintenance issues, including adjusting work schedules or providing coverage outside of regular business hours as needed.
• Provide recommendations to leadership to improve facility operations, cost efficiency, and vendor performance.
• Promote cohesive cross-departmental communication and collaboration, reinforcing a culture of integration, shared accountability, and operational excellence.
• Represent the organization with professionalism in interactions with stakeholders, community partners, funders, and external agencies, strengthening strategic relationships and advancing organizational interests.
• Proactively identify participant, staff, compliance and operations risks, taking ownership for timely mitigation by implementing appropriate interventions, escalating concerns to senior leadership, and ensuring documentation and follow-through in alignment with organizational policies.
• Adhere to organizational policies and procedures, confidentiality regulations, and all applicable federal and state behavioral health standards.

Experience, Knowledge, Skills and Abilities

The following are the minimum levels required to successfully perform the Essential Job Duties and Responsibilities.

• Minimum of 1 year of experience in multifamily housing, apartment maintenance, facilities operations, property management, or housing operational leadership, required
• Demonstrated experience with Oregon housing law, property management, or landlord tenant law, required
• Valid driver's license, personal vehicle with active registration and liability insurance and acceptable driving record in accordance with Bridges to Change's auto liability policy requirements, required
• Computer literacy, including proficiency with Word, Outlook, Excel, and ability to manage a work order system
• Experience assessing, prioritizing, and triaging maintenance issues and coordinating appropriate responses
• Experience managing operational logistics, including scheduling, inventory management, and vendor or contractor coordination
• Familiarity with residential and/or housing maintenance processes and workflows
• Familiarity with residential building systems, including plumbing, electrical, appliances, HVAC coordination, safety systems, and general facilities maintenance
• Strong troubleshooting, problem-solving, and independent decision-making skills, with the ability to prioritize tasks and manage time effectively
• Ability to lift up to 50 lbs. and perform physical tasks related to maintenance, setup, and delivery
• Proven ability to collaborate with community partners to identify operational gaps and develop partnerships that strengthen systems and improve outcomes
• Ability to remain calm, regulated, and exercise sound judgment in high-stress or crisis situations
• Ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining attention to detail and participant safety
• Ability to maintain high professional standards in interactions with participants, staff, and community partners
• Demonstrated success working effectively in diverse, collaborative team environments, with strong skills in promoting inclusion and cultural responsiveness

Working Conditions

Environment and Physical Requirements: This position is based in an office environment; however, the position frequently visits field locations including residential homes and other indoor and outdoor locations. Those locations are subject to a variety of environmental weather conditions including rain, snow, wind, and dust. The position frequently requires travel by car. This position interacts constantly with staff, visitors, program participants, government agencies, and others. The role may involve exposure to substances such as alcohol, drugs, drug paraphernalia, and biohazards (including bodily fluids) in the course of routine duties. Appropriate precautions, PPE, and training are provided in accordance with BTC policy and OSHA standards. The position stands, walks, bends, lifts, and moves intermittently during working hours. The incumbent must be able to lift, push, pull and move files, supplies and equipment in excess of 50 pounds.

Emotional and Cognitive Demands: Work in behavioral health settings involves regular exposure to individuals experiencing emotional distress, crisis and/or unpredictable behavior. Staff may encounter verbally escalated interactions, trauma-related content, and situations requiring rapid assessment, sound judgment, and effective de-escalation skills. The role requires sustained emotional regulation, the ability to maintain professional boundaries, and resilience when supporting participants with complex behavioral health, substance use, and psychosocial needs. Crisis situations may occur with little warning and require immediate attention, adherence to safety protocols, and clear communication with team members.

Position Type/Expected Hours of Work: This is a full-time, salaried exempt position. Standard days and hours of work are typically Monday through Friday, and the role requires regular onsite presence during core business hours unless an alternative schedule is specified for the position. Flexibility is expected to meet facilities demands, and occasional evening, weekend, or holiday hours may be required based on job duties.

Other Duties and Responsibilities: This job description is a summary of the essential duties and responsibilities for this job, and it does not necessarily represent an all-inclusive list of duties, responsibilities, tasks or procedures. Employees are required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instruction or assignments. Nothing in