Agency Cybersecurity is fast growing venture-backed startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
Location: 100% On-Site in NYC, NY
Position Type: Full-Time, Salaried
Experience Level: MidSenior (4+ years)
Compensation: $90,000 to $120,000 total comp, including annual bonus and benefits.
We're seeking a Customer Service Manager (Team Manager) to lead and scale our client service function supporting compliance and GRC engagements (SOC 2, ISO 27001, HIPAA, CMMC, etc.). This role sits at the intersection of client experience, project management, and team leadership, managing a team of Account Coordinators responsible for day-to-day client execution.
You'll be accountable for ensuring engagements run smoothly, clients are supported proactively, and internal teams stay aligned while maintaining a high bar for professionalism and responsiveness expected by B2B SaaS and consulting clients.
We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being.
Customer Service Manager • New York, NY, United States
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