CL Team Lead

Job Title

Responsible for managing the operational activities of the unit/department in order to ensure consistent standards of service and professionalism. Required to perform essential functions and meet service standards, Best Practices, and Risk Management Quality Control standards developed by USI. Individual in this position may also have responsibilities handling a book of business and adhere to Account Manager Position description, as well.

Job Description

***Must be able to work 3 days per week in either our South Portland, ME, Bedford, NH OR Warwick, RI Offices***

Provide technical expertise in coordinating the inside service of new and existing clients through sales, account development, and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards.

Expertise in understanding the USI ONE Advantage; Stewardship process and deliverables identified via the OMNI engine. Contribute information and ideas during strategy meetings.

Respond to client requests for information, documents, and general insurance inquiries. Handle all aspects of Commercial Lines Property & Casualty Insurance. Occasional outside service visits, to the client, may be required.

Maintain quality control of renewal expirations, avoid any lapse in coverage. Ensure team members are addressing renewals in a timely manner.

Monitor adherence to service standards through Key Performance Indicator (KPI) reporting.

Produce and monitor various monthly reports to ensure all policies have been renewed in a timely manner, invoicing is completed in accordance with Best Practices, review team members open items, workloads and backlog.

Identify, plan and resolve routine department coverage and workload issues. Take necessary action to resolve issues.

Perform periodic quality audits, when necessary.

Maintain client files accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures and best practices. Maintain a high degree of accuracy in agency management and document management systems.

Responsible for management of around 7-10 employees.

Responsible for interviewing, hiring, training and development of the team.

Manage employees through performance reviews, performance improvement plans, setting priorities, developing work plans and schedules, handling department issues, recording time and attendance and approval of expense reports.

Other projects or duties, as needed.

Knowledge, Skills and Abilities

5+ years' experience in Commercial Property & Casualty Insurance Agency along with comprehensive understanding of all Property & Casualty insurance coverage's, underwriting and rating concepts.

College degree preferred.

Prior managerial experience preferred but not required. Ability to manage others effectively.

Must hold state Property & Casualty insurance license or willing to obtain one within an agreed upon timeframe.

Hold an industry designation such as ARM, CIC, and CPCU or expected to further industry knowledge through courses with intent to pursue an industry designation.

Ability to carry out complex tasks with many concrete and abstract variables.

Must be comfortable with internet based programs as well as intermediate knowledge of Microsoft office products. Knowledge of Sagitta/ImageRight preferred, but not required.

Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.

Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.

Maintain a cordial and effective relationship with clients, co-workers, carriers, vendors and other business contacts. Ability to work in a team environment.

Keep informed regarding industry information, new product information, legislation, coverage's and technology to continuously improve knowledge and performance.

Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.