Senior Director, Commercial Operations
We're seeking a future team member for the role of Senior Director, Commercial Operations to join our Commercial Office team. This role is located in New York, NY.
Role Summary
Senior Director, Commercial Planning & Execution Manager is a senior leadership role within the Commercial Hub, focused on building and scaling core sales operations and planning capabilities that support BNY's global sales and coverage practice. This role serves as a key connector between the Commercial Hub and line-of-business operations and enablement leaders, ensuring that enterprise priorities are translated into practical, executable operating mechanisms.
The role has a strong focus on sales operations, planning, and execution support, including the Client Executive program, account planning, the 1BNY cross-sell initiative, Voice of Client and CSAT programs, and the broader sales rhythm across the organization. This leader will work closely with hub leadership and business counterparts to turn strategy into reality helping deploy headcount, shape client taxonomy, improve revenue routing and related processes, and establish practical ways of working that scale across the organization.
This is a highly cross-functional, externally facing role within the Commercial Hub. The Senior Director will be the face of the hub to many of the line-of-business operations and enablement leaders and will need to combine strategic judgment with strong execution capability, relationship management, and a hands-on approach to building practical solutions.
In this role, you'll make an impact in the following ways:
- Lead Core Sales Operations and Planning Capabilities
- Drive 1BNY and Cross-Sell Execution Support
- Lead Voice of Client and CSAT-Related Programs
- Own and Improve Sales Rhythm
- Translate Strategy into Practical Deployment
- Support Core Commercial Infrastructure
- Represent the Commercial Hub Across the Businesses
To be successful in this role, we're seeking the following:
- 15+ years of experience
- MBA preferred
- Extensive experience in sales operations, commercial planning, and execution within a large, complex organization.
- Experience supporting global sales and coverage teams with scalable operating models and planning disciplines.
- Strong background in cross-functional leadership, partnering across business lines, operations, enablement, and strategy teams.
- Experience leading or supporting account planning, sales planning, and client executive/coverage programs.
- Experience driving cross-sell initiatives and building workflows or engagement models that improve collaboration across businesses.
- Background in Voice of Client, CSAT, client feedback, or client health programs with a focus on translating feedback into action.
- Experience establishing and improving sales rhythm, including governance forums, recurring reviews, and planning cadences.
- Proven ability to translate strategy into practical execution, including operating plans, deployment decisions, and field adoption.
- Hands-on experience with commercial infrastructure such as client taxonomy, client sizing, revenue routing, revenue-share mechanics, or related planning processes.
- Experience identifying process friction points and implementing pragmatic improvements that increase clarity, consistency, and scalability.
- Strong relationship management and stakeholder engagement experience, especially as a visible partner to senior operations and enablement leaders.
- Experience working in a highly matrixed, enterprise environment where influence, judgment, and coordination are critical.
- Ability to balance strategic thinking with hands-on execution and practical problem solving.
- Experience in an externally facing commercial or client-oriented environment is preferred.
- Financial services or similarly regulated, large-scale corporate environment experience would be beneficial.