Director, Product - Customer Acquisition

Director of Product Customer Acquisition

BillGO is seeking a Director of Product, Customer Acquisition to define and drive the strategy for acquiring new customers across BGX. This role is responsible for creating the business intent and product vision behind acquisition capabilities, ensuring alignment between go-to-market execution and internal product and engineering delivery.

You will lead the development of acquisition-focused product experiences and platforms that enable scalable growth, partnering closely with marketing, engineering, data, and go-to-market teams. This role sits at the intersection of growth strategy, product innovation, and execution, ensuring BillGO can efficiently attract, convert, and onboard new customers.

Acquisition Product Strategy & Vision

• Define and own the product strategy and roadmap for customer acquisition capabilities across BGX
• Translate business growth goals into scalable product solutions that drive acquisition
• Identify new opportunities to improve conversion, onboarding, and early customer experience

Go-To-Market Alignment

• Partner with marketing and engineering teams to align product capabilities with GTM strategies
• Ensure product readiness supports campaign execution, targeting, and channel expansion
• Drive alignment between product delivery and external market needs and timelines

Product Development & Delivery

• Collaborate with engineering to deliver high-impact acquisition features and platforms
• Define clear requirements, success metrics, and prioritization frameworks
• Balance speed, scalability, and technical feasibility in product decisions

Performance & Optimization

• Define and monitor acquisition KPIs (conversion, CAC, activation, funnel performance)
• Use data and experimentation to continuously improve acquisition outcomes
• Partner with analytics to ensure measurement frameworks support decision-making

Cross-Functional Leadership

• Serve as the central point of alignment across product, engineering, marketing, and growth
• Influence stakeholders and drive clarity on priorities and trade-offs
• Build and mentor product team members as the function scales

What You Bring

• 8+ years of experience in product management, with a focus on growth or acquisition
• Proven track record of delivering products & experiences that optimize the customer acquisition funnel
• Experience defining product strategy and leading roadmap execution
• Strong analytical and problem-solving skills
• Deep understanding of digital acquisition metrics (response metrics, conversion metrics, CAC, LTV/CAC, etc.) and performance marketing ecosystems
• Experience with cohort analysis and segmentation
• Ability to leverage AI tools (e.g., Claude, ChatGPT) as a force multiplier to improve speed, quality, and impact of work.
• Strong experience working cross-functionally with marketing, engineering, and data teams

Preferred

• Experience in fintech, payments, banking, or lending
• Experience with customer experience mapping
• Experience with process engineering frameworks (LEAN, Six Sigma, etc.)

We offer a competitive compensation package, including:

• Base salary
• Performance incentive
• Equity opportunities
• Comprehensive health, retirement, and lifestyle benefits

This role is about more than compensation, it's about the opportunity to transform how small businesses thrive in the digital economy.