Quality & Evaluation Director

Quality & Evaluation (QE) Director

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community.

The QE Director leads the implementation of quality assurance and continuous quality improvement (CQI) systems across all CHASI programs. This role ensures "audit readiness" and strict compliance with funder requirements while overseeing that all programs are implemented with the highest level of integrity and commitment to client-centered care.

Duties & Responsibilities:

• Support audit readiness and coordinate agency-wide responses to internal and external audits, ensuring compliance with funder and regulatory requirements. Partner with program staff to foster a culture of quality and data integrity grounded in CHASI's core values.
• Direct implementation of the Agency Quality Manual; ensure program activities align with established QA/QI policies and procedures.
• Lead Quality Improvement (QI) Council activities by setting priorities, developing agendas, and ensuring alignment with agency-wide quality objectives. Document and synthesize key decisions, action items, and outcomes to inform leadership and drive accountability.
• Oversee timely execution of quality-related deliverables and reporting requirements across programs; proactively identify risks and implement corrective strategies as needed.
• Advise program directors on developing annual work plans, ensuring measurable quantitative and qualitative goals align with contract objectives and agency KPIs.
• Implement CQI methodologies to streamline processes, strengthen documentation, and improve service delivery.
• Facilitate agency-wide training on quality practices and objectives; coach staff on documentation standards, QI philosophy, and audit readiness.
• Monitor Corrective Action Plans (CAPs) resulting from internal and funder audits; provide technical assistance to ensure timely completion and sustained compliance.
• Conduct semi-annual and ad hoc reviews of program charts (electronic and paper); produce formal reports detailing findings and required corrective actions.
• Design, implement, and evaluate the agency's client satisfaction survey strategy; analyze findings to inform CQI initiatives and organizational decision-making.
• Perform other duties as assigned.

The above is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of the job, it is not to be construed as an exhaustive statement of all the job functions.

Qualifications:

• Education: Bachelor's degree required or significant, directly related experience may be considered in lieu of a degree.
• Experience: 46 years of experience coordinating quality assurance and quality improvement activities in nonprofit or social service settings required, including at least 1 year of people management experience.
• QI Knowledge: Advanced knowledge of Continuous Quality Improvement (CQI) methodologies, with the ability to translate concepts into practical applications.
• Audit Exposure: Direct experience preparing for and participating in funder audits or site visits (e.g., DOHMH, OASAS, or similar).
• Reporting: Proven experience managing reporting schedules and synthesizing data into written summaries for management review.
• Technical Skills: Proficiency in Microsoft Excel and the Microsoft Office Suite (Word, PowerPoint, Teams, Visio, etc.) is required. Familiarity with SQL and Python or R is a plus.
• Systems Ownership: Experience maintaining a central database, SharePoint site, and/or complex tracking logs to ensure project deliverables are met.
• Communication: Excellent written and verbal communication skills, including the ability to draft clear, concise reports and related communications. Skilled in facilitating meetings and delivering presentations.
• Core Skills: Highly organized, mission-driven leader capable of managing multiple agency-wide priorities in a fast-paced environment. Demonstrates the ability to identify obstacles and staff development needs and provide constructive, solutions-oriented feedback. Proven ability to pivot strategies as needed to drive growth and meet competing priorities.
• Commitment: Deep commitment to serving marginalized populations and an understanding of how health disparities impact community outcomes.

Reports To: Vice President, Data and Quality

Location: 26 Bay Street, Staten Island, NY 10301

Position Status: Full Time/ Exempt

Pay & Benefits: The pay range for this role is generally $66,300-71,300 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.