SVP, Loan Administration

SVP, Loan Administration

The SVP, Loan Administration owns the strategy and results for Escrow, Special Loans, Credit Reporting, and Assumptions driving exceptional customer service combined with regulatory integrity.

Primary Responsibilities

• Manages the activities and operations of Escrow, Special Loans, Credit Reporting and Assumptions.
• Monitor and manage KPIs to drive accountability and continuous improvement.
• Maximize RoundPoint revenue through strategic budget oversight, including maintenance and management of the operation's staffing models, maintaining appropriate staffing levels, the design and implementation of AI to reduce headcount, annual contract review and negotiations, vendor oversight, loss management and allocation, and overall operational efficiency and quality.
• Responsible for coaching, influencing and developing team members.
• Oversees insurance vendor handling hazard and flood insurance and related correspondence.
• Implementation and management of controls and standards for all internal and external processes.
• Partner with Legal and compliance to proactively manage regulatory and investor requirements.
• Senior servicing leader that will interface with clients, investors, and regulators.
• Maintain audit readiness to support internal audit and other audits of the functional area.
• Maintain department's policies and procedures
• Develop management reporting to manage function, measure/report performance and service levels

Qualifications

• Bachelor's degree in finance or accounting. Master's degree preferred
• 10+ years' of progressively responsible mortgage servicing experience
• Strong written and oral communication skills
• Deep experience in managing front-end servicing operations including escrow and credit reporting.
• Ability to create synergies across teams, processes and people
• Ability to create, engineer, and operationalize processes and data
• Demonstrated ability to manage all levels of an operation
• Active thought partner and contributor to corporate priorities and objectives, the interpretation and implementation of regulatory and agency guidance and requirements, and revenue maximizing and cost containing initiatives

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear.
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk.
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

About RoundPoint Mortgage Servicing LLC

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 900,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise.

Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.