Location: San Jose
Employment Type: Regular
Job Code: A186615
About the Team: The team is at the forefront of building and optimizing content safety systems. With a focus on optimizing and advancing content safety, we leverage advanced large language models to enhance review efficiency, risk control, and user trust. Working closely with business and technical stakeholders, we deliver scalable solutions that keep pace with rapid global growth.
Minimum Qualifications: More than 5 years of experience in the Internet industry with 3+ years of team management experience with platform operations and product technical support team management experience. Familiarity with content moderation workflows and its platform ecosystem operations or Trust & Safety Operations with Incident and risk management. Deep understanding of ticket support workflows, platforms, and operational metrics. Experience in escalations process management to technical issues. Strong product, service process and project management. Sensitivity to data indicators on system performance and stability, and strong data analysis and reporting capabilities
Preferred Qualifications: Proactive, self-driven and able to manage through ambiguity and change. Excellent communication and coordination skills. Detail-orientated, excellent problem-solving and critical thinking skills. Result-oriented, with a strong sense of responsibility, good attitude and priority management. With a more mature working methodology, able to lead and train team members to maximize productivity, and improve performance. Familiar with AI and automation tools used in customer support and service quality programs will be a plus.
Platform Operations Team Lead - TikTok Safety Product (San Jose) • San Jose, CA, United States
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