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Ihealthlabs
National Account ManagerIhealthlabs • Sunnyvale, CA, United States
National Account Manager

National Account Manager

Ihealthlabs • Sunnyvale, CA, United States
30+ days ago
Job type
  • Full-time
Job description

National Account Manager for Retail Channel

iHealth is seeking a National Account Manager for the retail channel to join the Marketplace & Retail team, focusing on expanding and maintaining retail distribution. Experience and established relationships with OTC pharmacy or supermarket retail buyers are essential. You must have a deep understanding of the OTC health retail landscape, possess key contacts with major retailers, and have a proven track record of driving significant growth, along with the ability to demonstrate how you achieved it.

Job Responsibilities:

  • Communicate with leading industry customers via phone, email, text, video, social media, or in-person meetings.
  • Develop and agree on product and promotional business plans with all customers, aligned with internal targets and KPIs.
  • Build effective customer relationships across all relevant functions, including commercial, buying, supply chain, store support, and operations.
  • Negotiate pricing and promotional opportunities within each account, seeking internal approval to meet both Net Sales and Operational Profit targets.
  • Monitor customers with accurate forecasting, sales-in/sales-out data, and budget management, ensuring weekly updates.
  • Collaborate with the Sales Ops team to deliver on forecasts, minimizing aged stock.
  • Maintain accurate and up-to-date records and reporting for all business aspects to the Sales Leader and relevant departments.
  • Foster strong working relationships with all internal iHealth teams, including Product Marketing, Sales, Customer Service, Logistics, and Accounting.
  • Gather market intelligence, including market data, industry trends, product standards, and competitor analysis.
  • Negotiate supply agreements with both new and existing customers.
  • Be willing to travel regularly to meet new customers or support existing ones.
  • Attend and participate in trade shows as required by the business.

Qualifications:

  • Bachelor's degree in Business, Marketing, or a related field is required.
  • 3+ years of experience in Account Management, preferably in OTC health, pharmacy, or supermarket retail channels.
  • Proven track record of successfully driving sales growth in retail distribution channels.
  • Established relationships with OTC pharmacy or supermarket retail buyers is essential.
  • Strong understanding of the OTC health retail landscape and market dynamics.
  • Experience in negotiating contracts and promotional opportunities within the retail sector.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with both internal teams and external clients.
  • Strong analytical skills with experience in forecasting, sales performance tracking, and budget management.
  • Results-driven with a focus on meeting and exceeding sales and profitability targets.
  • Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint).
  • Ability to work independently while collaborating effectively with internal teams across various functions.
  • Willingness to travel regularly to meet customers and attend industry trade shows as required.
  • Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities and deadlines.

Benefits:

  • Medical, Dental, Vision, Life Insurance, and 401K
  • Paid Time Off, Federal Holidays, and Leaves
  • Annual Performance-Based Bonus
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National Account Manager • Sunnyvale, CA, United States

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