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FMGI
Project CoordinatorFMGI • San Antonio, TX, United States
Project Coordinator

Project Coordinator

FMGI • San Antonio, TX, United States
21 days ago
Job type
  • Full-time
Job description

Project Coordinator

San Ant - San Antonio, TX 78215

Description

Project Coordinators own the order placement of all projects as well as handling all back-office activity for the Sales Support department. The coordinator's primary responsibility is supporting Sales Coordinators to place orders and manage all post-order project-related tasks, such as: placing orders, coordinating service work (warranty), factory interface, handling questions/issues regarding lead times and ship dates, and order close-out. Project Coordinators are responsible for the entire sales order fulfillment process, including management of customer orders from order entry through pre-installation, providing support to sales personnel, and accurate/timely service to customers.

Responsibilities and Duties:

  1. Order Preparation
    • Reviews and proofs order for basic information (ship to, bill to, contract number, etc.), accuracy and completeness
    • Submits orders through ERP system and sends purchase orders to manufacturer partners.
  2. Sales Order Management
    • Disperses order information to appropriate internal and external personnel (sales staff, operations, customer, etc.)
    • Checks acknowledgments against order; resolves discrepancies with factory and/or original Sales Coordinator.
    • Maintains master sales order and work order files, ensuring the file is complete and up to date.
    • Interfaces with factory on order status, current lead times, reservation of manufacturing for future/project orders, specials requirements, C.O.M. requirements, etc.
  3. Installation/Delivery Folders
    • Prepares installation/delivery packet for operations (install drawings, delivery tickets, etc.)
  4. On-going
    • Participate in team meetings as scheduled.
    • Communicates with customers regarding order status, punch list resolution, and the scheduling of orders for delivery/installation when Project Manager is not assigned. Including providing clarifications and answers for customer's questions regarding order issues, as needed.
    • Manage warranty claims with vendor partners submitted by the PM Team and/or customers.
  5. Other duties as assigned.

Qualifications

Qualifications and Skills:

  • Required skills
    • 3 to 5 years of experience in customer service-related field
    • Microsoft Office Suite
    • Exceptional customer service skills & multi-tasking abilities
    • Work in fast-paced environment
    • Build strong relationships with internal team (such as sales, design & project management)
    • Detail-oriented
    • Ability to organize and prioritize workloads
    • Communicate effectively across multiple departments
  • Preferred skills
    • Moderate to a high level of product knowledge
    • Moderate to high-level expertise in vendor/customer discounting
    • Moderate to a high level of independence able to work with minimal supervision
    • Khameleon (Business System)
    • Project Spec (product specification software)
    • PlanGrid
    • Adobe Acrobat
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Project Coordinator • San Antonio, TX, United States

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