Field Operations Support Manager

Field Operations Support Manager

AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality communities across the country! At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities.

We seek motivated professionals who excel in customer service, and thrive in a fast-paced, collaborative environment. If you're inclined towards more challenging tasks and aspire to exceed expectations, our environment may align better with your ambitions, join us!

Where you will work: This position is eligible to sit in Denver CO, Bethesda MD, or Irvine CA.

Job Description

The Field Operations Support Manager will primarily execute in-person and virtual training seminars for new site team members at transition communities being added to the portfolio and onboard new team members on the Field Operations Support team. This position will provide coverage and support to our communities with vacant Leasing and Property Manager positions. They will also provide managerial support to our communities with essential and time-sensitive hardships. This position will serve as the subject matter expert on direct operations, finances and mentoring.

This is a heavy travel position with up to 75% of the year or 3 weeks per month on the road or in the air.

A bit more about what you'll do

• Execute in-person and virtual training seminars for new site team members at transition communities being added to the portfolio.
• Onboard new team members to the Field Operations department.
• May serve as the acting Community Manager wherever/whenever assigned and provide the standard operational support required of AIR's Community Managers.
• May provide regional oversight of all aspects of Property Management of multiple communities as assigned including profitability and financial direction; budget and forecast preparation; outreach and marketing; training and supervision of staff.
• Provide support to the Regional Offices in supporting the operations for properties assigned.
• Assist Property Managers, Service Managers, Regional Property Managers, Area Service Managers, Directors of Service & Quality and Directors of Operations in the completion of action plans required as the result of an audit.

Qualifications

• Expectation and ability to travel at least 75% of the time with easy access to large Airport.
• Experience teaching courses and facilitating training for adult learners (in-person and virtual).
• Ability to lead and drive conversations with diverse audiences, including facilitating group discussions and presenting to teams.
• At least 5 years of experience in Community Operations
• At least 2 years of experience in direct Community Management role
• Proven track record in managing large properties, be a motivator, a good communicator, and a hands-on manager.
• Must possess strong team building, coaching and training skills, multiple site supervision experience and excellent customer service background, a strong financial results orientation and a demonstrated ability to enhance value at the community level.

Additional Information

AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with:

• Expected base salary of $95,000- $110,000. You will be provided a pay rate that is in line with your work location (Atlanta or Denver) skills and experience as they relate to the requirements of the job.
• Base salary plus annual bonus.
• 25% Rent Discount available
• Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
• Short and long-term disability paid by the company.
• 401(K) plus up to 6% company contributions.
• Paid Vacation, 14 Paid Holidays, and Paid Sick Time.
• Tuition Assistance Program.
• Commuter Benefits and Pet-Insurance.
• Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
• Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
• Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
• 15 hours of paid time annually to give-back to your community.
• Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.

What You Need to Know

Application Deadline: The initial deadline for applications is 5/15/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.