Director of System Operations - Ambulatory Services

Director- System Operations

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

The Director- System Operations is a member of the leadership team of the system, reporting to a VP. Responsibilities include establishing strategic direction for areas of responsibility to include oversight and support on administrative requirements, operations and projects, including financial and contractual for areas of responsibility. Accountability for standards of operational best practices, regulations, and guidelines to ensure quality and safety.

Responsibilities

Performance/Driving for Results.

Collaboratively works with the VP and other system leaders, site leaders, and direct reports to set meaningful performance objectives and identifies measures for evaluating goal achievement.

Provides executive leadership and oversight for assigned departments and divisions

Serves as key advisor to the VP in ongoing operations, Administrative oversight (HR related items, policies and SOPs, budget, and contracts), and strategy of UC Health, to include but not limited to the development of business opportunities, financial oversight, execution of system initiatives, setting strategy and goals.

Responsible for collaborating proactively with appropriate medical staff, or other UCHealth departments -establishing structure and processes to engage staff to influence practice environment; develop management structures and processes to achieve consistency and alignment.

Promotes excellence in programs and processes that impact the outcomes of the business and patients.

Delegates the administrative authority, responsibility and accountability to accomplish all assigned and related duties necessary to ensure conformity to institutional, regulatory, professional and accrediting agency standards governing patient care practices and delivery of patient care. Ensures compliance to federal, state, and local regulatory standards.

Leadership/Executive Presence

Has executive presence that establishes credibility and trustworthiness. Executive Presence encompasses both verbal and nonverbal aspects of communication, demeanor, and body language.

Demonstrates Emotional Intelligence that establishes and sustains trusting relationships by accurately perceiving and interpreting one's own and others' emotions and behavior in the context of the environment. Approaches challenges with a strategic mindset and promotes best practices for team performance improvement.

Ability to execute operational plan and strategies within UC Health and divisional areas of responsibility to support the appropriate structure.

Creates accountability that ensures those responsible for implementing an initiative have role clarity and accountability for required actions as well as the authority to act in a way consistent with organizational values.

Communication/Change/Conflict/Crisis Management

Initiates and engages in critical conversations respectfully. Values others opinions.

Establishes two-way communication to convey strategies and operational plans in a manner that engages and energizes nurses and others on the multi-disciplinary team.

Timely response to communication (within 24hrs/business day).

Actively participates in system and site leadership and nursing meetings as relevant for areas of responsibility.

Identifies change opportunities. Proactively recognizes the need for innovation or improvement and initiates efforts to explore alternative solutions. Catalyst for change. Takes action to improve organizational culture, processes, and services; translates new ideas into concrete action plans and deliverables.

Removes barriers and resistance. Assists with problem solving. Ability to adjust to dynamic circumstances. Helps team members overcome resistance to change and transition to a new state.

Conducts regular leadership rounds as appropriate, identifying and collaborating to resolve issues and concerns in a timely manner.

Effectively and discreetly manages communications and documents of a highly confidential and sensitive nature as needed.

Human Resources

Management and alignment of talent within the areas of responsibility.

Builds operational talent. Accountable for effective retention and recruitment of qualified staff. Meet turnover and retention goals.

Facilitates the development of a diverse workforce through recruitment, promotion, and cultivation of talent.

Develop and review standard policies and procedures, job descriptions, and competencies as necessary for areas of responsibility.

Ensures employee grievances are heard within the timeline determined by HR and UCHealth.

Relationships/Customer Service

Has a patient first and patient-centered philosophy; fosters strong partnerships with an inter-disciplinary approach to ensure professional standards are uniform, and maintained across UC Health.

Employee engagement. Monitors satisfaction and identifies opportunities for improvement to bridge gaps in performance and associate engagement. Participates in selecting targeted areas and develops action plans for quantifiable improvement in associate engagement scores.

Monitors satisfaction for employees or patients as appropriate and identifies opportunities for improvement to bridge gaps in performance and customer needs. Identifies targeted areas and works with leaders across the sites to develop action plans for quantifiable improvement in patient satisfaction scores.

Community Relationships: As appropriate, cultivates networks and partnerships. Assists with planning strategies and goals through community involvement. Actively involved with community agencies where appropriate.

Promotes an environment that recognizes and rewards teamwork, creativity, personal and professional development, and empowerment. Collaborates with appropriate leadership, to create opportunities to acknowledge outstanding customer service by members of the hospital teams.

Evaluate performance. Holds regular (monthly at a minimum) formal discussions with each direct report to discuss progress toward goals and review performance.

Develops direct reports. Helps direct reports identify their strengths and leverage them for greater performance and contribution. Guides development. Provides guidance and positive models to help others develop; collaboratively creates development plans.

Business Acumen/Operations

Operations: Manages, as appropriate and delegated by the VP the operational, personnel, and financial aspects of the division.

Quality/Safety. Collaborates with the system and site Quality and Patient Safety interdisciplinary teams to implement evidence-based practice to optimize quality and safe patient care as appropriate.

Planning/Forecasting. Establishes and commits to a long-term business strategy after considering clinical and financial data, resources, market drivers and organizational needs. Executes strategic growth opportunities.

Financial Management. Facilitates the development and monitoring of operating and capital budgets for all applicable cost centers. Meets financial goals and contribution margins. Responsible for developing and implementing budget and control activities, determines departmental needs and staffing patterns to deliver cost-effective quality service.

Benchmarking. Collaborates with the multidisciplinary team and site administration to identify regional and national benchmarks for areas of responsibility. Plans and provides oversight for managing to benchmark such as staffing levels, productivity, quality measures, costs, length of stay, and satisfaction.

Works with key stakeholders and business support partners to develop business plans and proposals for programs/initiatives in consideration of mission in areas of strategic focus.

Project Management. Balances multiple projects at the same time and able to delegate when appropriate.

Qualifications

Minimum Required: Master's of Nursing, Healthcare Administration or Business Degree | Minimum Required: 6 - 10 Years equivalent experience

REQUIRED SKILLS AND KNOWLEDGE:

Demonstrates growth in responsibilities and skill mastery in management and leadership.

Excellent communication skills with ability to interface across large and highly matrixed organizational environments.

Extensive leadership experience, including optimized results/outcomes, patient centered care, common objectives, value analysis, operational/clinical efficiencies, and capital planning.

Exceptional ability to impact and influence behavior, drive consensus and achieve alignment.

Advanced abilities to develop alliances, establish trust, challenge traditional thought processes and negotiate win-win solutions.

Advanced level of interpersonal, problem-solving, and analytics, including detailed assessments and quantitative skills to supervise data analysis, interpret results and generate insights.

Extensive experience with change/project management and continuous improvement principles to standardize/transform care, scale-up learnings and optimize system goal alignment

Ability to design innovative tools, dashboards, business plans and analytics to create strategic/economic advantage and drive accountabilities.

Ability to build effective teams and coalitions to drive consensus across disparate stakeholders

Advanced operational expertise related to clinical operations, practice management, strategy execution, affiliations, physician partnership models, data analytics, performance improvement and regulatory compliance.

Job Info

• Job Identification 22065
• Job Category Administrative Support
• Locations 3200 Burnet Ave, Cincinnati, OH, 45229, US
• Employer UC