Sr. Operations Manager - Citizens House of Blues

Senior Operations Manager

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year.

Live Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it's no wonder we are certified as a Great Place to Work organization and one of People Magazine's "50 Companies that Care". We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

We are seeking a motivated and experienced individual to work with the Venue Management team in Boston, Massachusetts. The Senior Operations Manager position exercises overall responsibility for facility operations, partnering with the leadership team in the market. The Operations Manager is responsible for ensuring successful execution of events and maintaining a safe, clean, and welcoming environment for staff, artists, and guests. This is an exempt role, reporting to the General Manager.

Team Member Recruitment, Training, Development and Management Responsibilities:

• Recruit and/or interview Manager and Supervisor candidates
• Recruit, hire and train hourly, non-exempt Team Members
• Conduct annual performance appraisal of Team Members
• Provide concise information for Manager appraisals
• Provide developmental action plans for Team Members, when required
• Conduct disciplinary sessions in accordance with HOB guidelines
• Ensure appropriate conflict resolution procedures are followed
• Ensure compliance with HOB Workplace Standards
• Maintain open communication policy
• Assist and support Team Members in any of their job functions, as needed

Ensuring Optimal Guest Experience:

• Ensure Environment and aesthetic is maintained to HOB standards at all times
• Oversee and facilitate guest fulfillment and requests
• Maintain all HOB Standards
• Oversee revenue center programming and/or late night activities
• Oversee execution of Special Events in cooperation with Logistics and Sales Managers

Enhancing Revenue/ Controlling Costs:

• Generates/enhances revenue to meet or exceed budgetary expectations, in conjunction with the General Manager and/or Assistant General Manager
• Maintain effective cost control systems
• Control Costs
• Assist General Manager (GM) and Assistant General Manager (AGM) in preparation of annual budget/planning process; implements approved budgets
• Responsible for assisting the GM and AGM the creating and implementing Quarterly Operating Plans (QOPs)

Essential Personal & Interpersonal Skills:

• Capable of maintaining a positive attitude
• Maintains an objective viewpoint in all circumstances
• Listens empathetically to Management and hourly Team Members
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Behaves professionally to maintain/enhance positive image of HOB
• Thinks creatively to produce new possibilities in all areas of operations
• Maintains and engenders composure to assuage volatile situations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the values and principals of the company

What This Person Will Bring:

Required:

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• 3-5 years high volume experience in fine dining/restaurant/club operations/promotions/programming
• 2 or more years of operations supervisory or management experience.
• Guest relations, customer service
• Wine & Liquor knowledge
• Microsoft Word, Excel and PowerPoint familiarity
• General Point of Sale (POS) system knowledge
• Basic Accounting
• P & L statements
• Purchasing/Receiving
• Inventory
• Training
• High School Diploma required

Preferred:

• College Degree in related field
• Behavioral Based Interviewing Skills

Physical Demands/Working Environment:

• Working environment is fast-paced, loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Equal Employment Opportunity:

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Hiring Practices The preceding job description has been designed to indicate the general nature and level of work performed by employees within this