Talent.com
InstantServe LLC
Technical Service ManagerInstantServe LLC • Chicago, IL, United States
Technical Service Manager

Technical Service Manager

InstantServe LLC • Chicago, IL, United States
30+ days ago
Job type
  • Full-time
  • Permanent
Job description

Technical Service Manager

Location: Chicago, Illinois, United States Duration: Full time permanent $90k- $100 K

Position Summary: The Technical Service Manager leads the technical interface with key customers in the wide web flexographic and gravure printing segments. Specializing in water-based and solvent-based inks and coatings, this role oversees technical support, manages customer relationships, and ensures successful product implementation and performance. Drive technical excellence, support business growth, and deliver high customer satisfaction through expert service and collaboration with internal and external teams.

Key Responsibilities:

  • Manage and lead technical support for wide web flexo and gravure customers, optimizing water- and solvent-based product lines.
  • Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
  • Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
  • Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions.
  • Develop and implement technical service strategies to drive customer retention, growth, and innovation.
  • Build strong relationships with key customer stakeholders as the primary technical point of contact.
  • Provide guidance and mentorship to technical representatives or field service personnel.
  • Maintain detailed technical documentation, service reports, and communication logs for proactive issue resolution and continuous improvement.
  • Ensure compliance with safety, environmental, and regulatory standards, including solvent handling, emissions, and product stewardship.

Qualifications:

  • Education: Bachelors degree in Chemistry, Printing Technology, Engineering, or related technical field preferred.
  • Experience: 5+ years in a technical role supporting wide web flexographic and/or gravure printing. Proven experience with water-based and solvent-based inks and coatings in flexible packaging.
  • Ability to lead customer-facing technical engagements and manage projects independently.
  • Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
  • Expertise in color matching, print troubleshooting, and print defect analysis.
  • Excellent communication, customer service, and cross-functional collaboration skills.
  • Willingness to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.
  • Preferred Skills: Experience with color management systems (e.g., X-Rite). Understanding of lamination, coating, and post-print converting processes. Familiarity with VOC compliance, safety protocols, and industry regulations.
Create a job alert for this search

Technical Service Manager • Chicago, IL, United States

Similar jobs

Assistant Service Manager

Napletons Arlington Heights Chrysler Dodge Jeep RamLansing, IL, United States
Full-time

The Ed Napleton Automotive Group is looking for our next Assistant Service Manager, located at River Oaks KIA.The Assistant Service Manager is a critical role working with the Service Director to h... Show more

 • Promoted

Technical Claims Manager

MRINetworkChicago, IL, United States
Full-time

Senior Management Liability Claims Specialist - Join a Top-Rated, Forward-Thinking CarrierAre you an experienced claims professional looking for a high-impact role with a well-respected, Arated ins... Show more

 • Promoted

Services Implementation Manager - Remote

JabraChicago, IL, United States
Remote
Full-time

Services Implementation ManagerJoin us at Jabra, a part of GN, where we take pride in initiating major technology shifts to provide innovative intelligent audio and video solutions that truly make ... Show more

 • Promoted

Technical Service Laboratory Manager

Fuchs LubricantsHarvey, IL, United States
Full-time

About FUCHS:Fuchs Lubricants Co.United States operating unit of Fuchs Petrolub S.We provide high quality lubricants and services to a wide range of industries such as automotive, appliance, aerospa... Show more

 • Promoted

Service Delivery Manager

The Judge GroupChicago, IL, United States
Full-time

As a Service Delivery Manager, you will be pivotal in leading multiple programs, projects and managed services for our strategic clients.Depending on the size (scope) of the services delivered at t... Show more

 • Promoted

Technical Manager, Chicago, IL(Onsite)-12+ months Contract

Suncap TechnologyChicago, IL, United States
Temporary

Location: Illinois City, Chicago (Onsite) Duration: 12+ months Contract.Product backlog items (PBIs) must be improved and further refined, priorities reassessed, and the backlog must be kept curren... Show more

 • Promoted

Technical Success Manager

DarktraceChicago, IL, United States
Full-time

Darktrace is a global leader in AI-driven cybersecurity, helping organizations stay ahead of evolving threats every day.Darktrace was built on a genuinely differentiated idea: that Adaptive AI coul... Show more

 • Promoted

Service Manager

head-huntress.comChicago, IL, United States
Full-time

The Area Service Manager is the principal service executive of the Area responsible for generating and retaining revenue and profit from our customers.The Area Service Manager is responsible for cr... Show more

 • Promoted

Service Product Manager, MR (North America)

PhilipsChicago, IL, United States
Full-time

Service Product Manager, MR (North America).The Service Product Manager is responsible for driving customer lifecycle value (CLV), installed base (IB) growth, and service revenue performance across... Show more

 • Promoted

Service Delivery Manager SDM L2 Application Support

Futran Tech Solutions Pvt. Ltd.Chicago, IL, United States
Full-time

Service Delivery Manager SDM L2 Application Support.Service Delivery Manager SDM is responsible for managing end-to-end service delivery for Application Support and Maintenance AMS engagements.The ... Show more

 • Promoted

Assistant Service Manager

River Oaks Chrysler Jeep Dodge RamLansing, IL, United States
Full-time

The Ed Napleton Automotive Group is looking for our next Assistant Service Manager, located at River Oaks KIA.The Assistant Service Manager is a critical role working with the Service Director to h... Show more

 • Promoted

Manager, Services Advisors

Applied SystemsChicago, IL, United States
Full-time

Transforming the insurance industry is ambitious, we know.That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innov... Show more

 • Promoted

Technical Service Manager

InstantServe LLCChicago, IL, United States
Full-time +1

Location: Chicago, Illinois, United States Duration: Full time permanent $90k- $100 K.Position Summary: The Technical Service Manager leads the technical interface with key customers in the wide we... Show more

 • Promoted

SAP Service Delivery Manager

WiproSkokie, IL, United States
Full-time

Role: SAP Service Delivery Manager.Location: Northville, MI or Skokie, IL.Key responsibilities: As an SAP Service Delivery manager, the associate is expected to lead large Managed Services program ... Show more

 • Promoted

IT Service Delivery Manager

1872 ConsultingChicago, IL, United States
Full-time

The IT Service Delivery Manager reports directly to our Director of IT Operations, and plays a critical role in aligning key stakeholders on the business side, with operations related to IT Service... Show more

 • Promoted

Service Center Manager

MRC GlobalMunster, IN, United States
Full-time

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.Create an environment that ins... Show more

 • Promoted

Senior Technical Product Manager

TempusChicago, IL, United States
Full-time

Senior Technical Product Manager, Data Platform.Passionate about precision medicine and advancing the healthcare industry?.Recent advancements in underlying technology have finally made it possible... Show more

 • Promoted

SAP Service Delivery Manager

Ace StackSkokie, IL, United States
Full-time

Location: Northville, MI / Skokie, IL (On-site) Fulltime.As an SAP Service Delivery manager, the associate is expected to lead large Managed Services program with SAP at its core for multiple busin... Show more

 • Promoted

Technical Service Manager

VeracityChicago, IL, United States
Full-time

Job Title: Technical Service ManagerLocation: Chicago, Illinois, United StatesWork Model: Hybrid / Flexible Work From Home DaysTravel Requirement: Up to 70% travel to customer sites, manufacturing ... Show more

 • Promoted

Senior Client Service Manager - Hybrid

GallagherChicago, IL, United States
Full-time

IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate.You'll be backed by our digital e... Show more