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Treasury Department
Supervisory Intake SpecialistTreasury Department • Memphis, TN, United States
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Supervisory Intake Specialist

Supervisory Intake Specialist

Treasury Department • Memphis, TN, United States
18 days ago
Job type
  • Full-time
Job description

Job Title

General Manager Duties

As a Front Line Manager you will:

  • Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
  • Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
  • Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
  • Give advice, counsel or instruction to employees on work and administrative matters.
  • Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
  • Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
  • Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
  • Identify developmental and training needs of employees, providing or arranging for needed development and training.
  • Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

  • Directs, schedules, and monitors daily intake operations, which include reviewing incoming Congressional requests, taxpayer correspondence, fax submissions, telephone contacts, and walk-in cases to determine if the requests meet TAS case acceptance criteria. Determines phone schedules and oversees adherence using appropriate tools.
  • Provides first-line supervision over a staff of intake advocates and a lead intake advocate, exercising supervisory authorities consistent with established policies and procedures.
  • Provides technical guidance to intake staff on TAS case criteria, IRS procedures, and taxpayer eligibility for TAS assistance. Applies knowledge of IRS organizations and the federal tax system to support case acceptance and referral decisions.
  • Reviews complex or sensitive cases to ensure appropriate handling, consistency in interpretation of IRM procedure, and alignment with TAS policies and procedures.

STANDARD POSITION DESCRIPTIONS (SPD): PD21045 Visit the IRS SPD Library to access the position descriptions.

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Supervisory Intake Specialist • Memphis, TN, United States

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