Family Experience Director

Family Experience Director

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Position Summary

Under the direction of the Executive Director, the Family Experience Director is responsible for providing cause-driven management and operations to the departments of Stay and Play, Interactive Zone, Family Programming, and Birthday/Event Rentals. The Family Experience Director also assumes a leadership role in the annual support campaign. Day to day operations include staff supervision, fiscal control, program development, program area facility management/maintenance, marketing, and volunteer management. The Family Experience Director is also responsible for hiring, training and supervising and leading their staff team in superior levels of member service and engagements.

Essential Functions

Division of Duties

• 70% supervision and management of Stay and Play, Family Programs, Izone, and Birthday/Event Rentals
• 20% association, family center meetings and/or leader on duty assignment
• 10% leadership to Annual Giving and other special projects

Priorities

• Plans, develops and implements Stay and Play, Izone, Family Programming, Birthday Parties/Rentals.
• Provides strong leadership and support for attaining association's goals and objectives
• Provides strong fiscal management in all areas of responsibility

The Family Experience Director must understand and be willing to learn the necessary skills required for the successful completion of duties including:

1. Budget and Financial Performance
2. Develops and manages the budgets related to the position.
3. Monitors the budget and exercises necessary controls to assure operations are carried out in a balanced fiscal position. Includes collection of program fees.
4. Makes necessary purchases, inventories and deliveries of all program related supplies in accordance with association standards.
5. Program Development and Membership Engagement
6. Creates opportunities for members to form small communities and build meaningful relationships.
7. Provides strong leadership and support for attaining goals and objectives of the Association Strategic Plan.
8. Communicates effectively with all family program staff, parents, school officials and community.
9. Assists in maintaining high quality standards adhering to or surpassing state licensing where applicable, and care and maintenance of program facility and equipment.
10. Knows what activities are appropriate to each age group and plans curriculum accordingly.
11. Expands current Family Program offerings with high quality. Programming in accordance with the Association Gold Book guidelines.
12. Develops, cultivates and maintains positive relationships with members, potential members, rental organizations and other outside agencies.
13. Develops, produces and distributes program information necessary to promote assigned programs, in accordance with the family center marketing plan.
14. Team Performance Towards Organizational Goals
15. Hires, trains, evaluates and supervises the Interactive Zone, Stay & Play, Parent's Time Out, Family Programs, and Birthday/event rentals.
16. Effectively prepares staff schedules, manage and submit employee payroll for assigned areas.
17. Plans, develops, directs and monitors an effective system of communication with program and management staff regarding progress, plans and problems.
18. Recruits and trains program volunteers.
19. Represents the Family Center on the following Cabinets: Interactive Zone, Stay & Play, and Family Programs.
20. Fundraising
21. Active leadership in staff giving and membership involvement.
22. Professional Development
23. Maintains current CDL, CPR/AED/O2/First Aid and MAT certification.
24. Attends training as required, including YMCA New Staff Orientation, bloodborne pathogens and child abuse prevention training.
25. Attends mandatory staff meetings.
26. Follows all standards, policies and procedures as established by the YMCA of South Hampton Roads, including Employee Code of Conduct, Child Abuse Reporting and Prevention, emergency procedures; YMCA COVID-19 sanitation and standards, and required program records.
27. Enthusiastic, positive, and motivating to children and peers.
28. Communicates the YMCA mission and objectives to the community.
29. Caring, Honesty, Respect, Responsibility and Faith and promoting the YMCA Mission.
30. Performs all other duties as assigned.
31. Facility Management
32. Effectively coordinates facility usage for assigned programs and activities.
33. Ensures upkeep of related facilities and equipment.

Requirements

Leadership Competencies

• Engaging Community
• Communication & Influence
• Developing Self & Others

Qualifications

The Family Experience Director will meet the qualifications set forth by the YMCA of South Hampton Roads. Staff shall be of good character and reputation; capable of carrying out assigned responsibilities; capable of accepting training and supervision; and capable of communicating effectively both orally and in writing as applicable to the job responsibility. Minimum qualifications include:

1. A Bachelor's Degree in a child-related field or Recreation/Health Sciences is preferred.
2. 1 to 2 years of supervisory experience.
3. Flexible Schedule, days, nights and weekends.
4. Proficient computer skills with ability to learn new software programs.

Environmental Factors and Physical Requirements

• Will be required to walk, stand, kneel, stoop, push, and lift up to 50 pounds.
• While performing duties the employee may occasionally work in the outside weather conditions, and is exposed to wet, cold and /or humid conditions.
• Continuous operations requiring attention to detail and multi-tasking.
• Will be exposed to cleaning supplies.
• Must be able to stand or sit for long periods of time.
• Must be physically able to successfully complete required certifications.
• During peak program seasons, may be expected to work night and weekend hours to meet program needs.

Background Checks

An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements of the position. They may include criminal background and reference checks, E-Verify, drug test, driver's license record, and/or a Child Protective Services Check (CPS). Additional driver's license check, CPS, criminal background check, alcohol, and/or drug testing may be required to be processed in the future in order to meet and/or maintain the requirements of this position