Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.
Responsible for the efficient, profitable and safe operation of the service department.
Maintain staffing at proper levels in relationship to current market
Evaluate performance of service department against stated goals, budgets, customer reviews and competitors
Ensure that all shop and field service work is performed in an efficient manner to the satisfaction of internal and external customers
Perform periodic written evaluations for service technicians and staff as required
Ensure that necessary shop tools and equipment are available and maintained in good working order
Meet and exceed company goals as related to growth, efficiency, and safety
Review salary and compensation plan for service personnel and make recommendations for changes as appropriate
Prepare call reports, estimates and budgets as required
Evaluate work in process for accuracy and efficiency
Audit compliance of all federal, state and local regulations pertaining to the service department
Schedule weekly customer visits jointly with CFAs, PSRs and/or equipment sales person
Maintain good working relationship with other departments
Maintain on-going self improvement via self study, company and factory provided programs
Perform other tasks as requested by management
High School diploma or GED and a minimum two years at Vocational or Technical School
Experience in industry; preferably in the service area
Proficient computer skills
Excellent interpersonal and communication skills
General knowledge of maintenance, repair, parts department functions, sales, and customer needs
Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Service Manager • Jacksonville, FL, United States
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