As a Process Lead / Program Manager you will be a key member of a team providing strategic solutions and evaluating processes and technologies to make business recommendations to meet client goals and objectives. You will be responsible for coordinating, managing, and planning multiple projects and initiatives for areas across the organization to ensure on-time, on-budget program delivery. Additionally, you will help define future business automation direction. This position will partner with business analysts and technical leads to understand the business problem and determine the appropriate methodology to deliver it. You will be responsible for understanding the business case and ensuring the plan, schedule, resources, and overall approach will meet the objectives. The team works closely with internal and external partners to deliver key strategic projects and proof of concepts. Innovative, analytical, energetic, problem solver if this describes you, then become part of our go-to team!
As part of the Operational Transformation and Intelligent Automation Team, you will work with key systems across the PBM and Retail businesses, leading automation and process improvement activities and evaluating the latest technologies to improve operations and enhance member and client satisfaction. An ideal candidate can lead and coordinate initiatives across multiple stakeholders and teams, document and communicate the objectives and milestones of the program effectively, and understands processes from both a business and technical perspective. Understanding, analyzing, and decrypting complex processes is key to the teams ability to define and implement industry-leading solutions to improve the customer experience.
Additional responsibilities of the Process Lead / Program Manager include:
Required Qualifications
8+ years of experience as a program manager including the following:
Education
Bachelor's degree in Computer Science or equivalent required. PMP and/or SAFe certification desired.
Sr. Process Lead (Program/RPA) • Scottsdale, AZ, United States
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