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Business-level Mandarin Speaker - Pickup Operations ManagerComrise • Eastvale, CA, United States
Business-level Mandarin Speaker - Pickup Operations Manager

Business-level Mandarin Speaker - Pickup Operations Manager

Comrise • Eastvale, CA, United States
19 days ago
Salary
$80,000.00 yearly
Job type
  • Full-time
Job description

Business-level Mandarin Speaker - Pickup Operations Manager

Location: Eastvale, CA - Onsite

Pay ranges: $80,000 to $95,000/year

Requirements:

  • Business-level proficiency in English and Mandarin since this role requires frequent communication with the team in China.
  • Bachelor's degree preferred
  • 5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations

Description

  • Manage overall pickup operations and ensure SLA compliance across service regions
  • Monitor and improve customer pickup timeliness and operational performance
  • Oversee driver dispatch operations and optimize daily routing efficiency
  • Coordinate pickup operations for key accounts and large-volume customers
  • Investigate and resolve pickup-related operational exceptions and service failures
  • Analyze pickup operational costs and implement cost control initiatives
  • Optimize pickup routes and dispatch planning to improve efficiency and service levels
  • Monitor pickup KPIs, including on-time pickup rate, route utilization, service quality, and operational productivity
  • Collaborate cross-functionally with warehouse, transportation, and customer service teams
  • Develop operational processes and continuous improvement initiatives to support scalable growth
  • Support peak season pickup capacity planning and operational contingency management

Requirements

  • Bachelor's degree preferred
  • 5+ years of experience in logistics operations, transportation coordination, dispatch management, or pickup operations
  • Strong understanding of logistics routing, dispatch processes, and customer service operations
  • Experience managing operational KPIs and process improvement initiatives
  • Strong analytical, communication, and leadership skills
  • Ability to manage multiple priorities in a fast-paced logistics environment
  • Proficiency in Excel and operational reporting tools
  • Bilingual in Mandarin and English required. This job requires to communicate with Mandarin speaking team.
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Business-level Mandarin Speaker - Pickup Operations Manager • Eastvale, CA, United States

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