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TechTammina LLC
Client Relationship ManagerTechTammina LLC • Jersey City, NJ, United States
Client Relationship Manager

Client Relationship Manager

TechTammina LLC • Jersey City, NJ, United States
22 days ago
Job type
  • Full-time
  • Permanent
Job description

Client Relationship Manager

Position to fill: Client Relationship Manager

Industry: IT Services

Location: Jersey City, NJ, USA

Salary range: US$100k-130k base + Commission

Company Description

Tech Tammina LLC

Job Description

Our client is currently seeking an experienced, action oriented high energy Client Relationship Manager to manage the post-sales relationship for assigned strategic accounts, for the purpose of building customer loyalty and satisfaction, consistent with revenue retention and growth objectives. Responsibilities:

  • Responsible for managing the post-sales relationship for strategically significant accounts.
  • Serves as the primary client contact and advocate for day to day and escalated issues and requests
  • Establishes and maintains customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement.
  • Protects existing revenue streams, identifies and neutralizes competitive threats
  • Actively farms existing account base to identify new solutions or services opportunities.
  • Provides valuable account information and insight to support the sales process
  • Builds and executes an account specific relationship framework inclusive of regularly schedule status calls, quarterly business reviews, account documentation, reference management and account planning sessions
  • Leverages internal subject matter experts to help customers optimize their investment, ensure program objectives are being met and measure the value of the solution to their organizations
  • Coordinates activities and provides leadership on directions of key projects, initiatives and issues across internal business units
  • Conducts regular briefings on account status to senior management and other internal stakeholders

Requirements

Mandatory:

  • 5+ years experience in account management/client relationship supporting Banks and Financial Clients
  • Project management experience with excellent organizational skills
  • Ability to tailor message formats and content to the audience and get heard
  • Exceptional interpersonal, listening, written and verbal communication skills are a must
  • Ability to lead and motivate, develop clear and creative solutions to complex problems and manage multiple initiatives simultaneously
  • Comfortable dealing with complex customer relationships, decision processes and competing agendas
  • Proven track record of successfully building and nurturing multi- level client relationships
  • Superior critical thinking, decision making and problem solving skills
  • Bachelor's degree, ability to travel 50%

Preferred:

  • Strong working knowledge of wealth management, banking and financial services in general
  • Experience with offshore IT Managed Services delivery teams (India, etc)
  • Experience with complex software sales lifecycle

Qualifications

Bachelor's degree

Additional Information

Job Status: Full Time / Permanent

Share the Profiles to paramesh(at)tammina.com Contact: 703 349 2332 Keep the subject line with Job Title and Location

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Client Relationship Manager • Jersey City, NJ, United States

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