HVAC Service Manager

Service Manager

Hill York seeks a dedicated and experienced Service Manager who thrives on developing talent, driving operational excellence, and delivering outstanding customer service. In this dynamic role, the Service Manager is responsible for overseeing the daily performance of service technicians, ensuring consistent delivery of high-quality service, and driving departmental success through effective leadership and collaboration. As a key operational leader, the Service Manager will manage P&L responsibilities for the area's service business, monitor productivity, and work closely with other departments to align labor, scheduling, and service goals. The ideal candidate is someone who thrives in a fast-paced environment, enjoys mentoring others, and takes pride in creating structure and consistency while maintaining a strong customer focus.

Essential Duties & Responsibilities:

• Lead, coach, and mentor service technicians and field service leaders to ensure technical excellence, customer satisfaction, and professional growth.
• Assess team capabilities and address talent gaps through targeted training, development, or strategic hiring.
• Oversee daily service operations, ensuring timely and high-quality delivery of service calls, projects, and maintenance agreements.
• Perform site visits to verify high standard deliverables and safety protocols are being followed.
• Provide consistent performance feedback and conduct regular meetings to foster transparency and communication.
• Collaborate with sales, dispatch, and other departments to ensure proper labor allocation, scheduling, and customer service alignment.
• Promote and enforce safety standards across all service activities.
• Review and approve technician's hours to ensure both payroll and billing accuracy.
• Perform operational review of all service orders to ensure accuracy and completeness.
• Field customer complaints on daily issues as well as invoice disputes.
• Work with other area service leaders to ensure consistency in service delivery, training, and operational practices. Drive best practices.
• Partner with warehouse and purchasing to monitor/oversee inventory, tools, supplies, and equipment maintenance.
• Support customer retention by resolving issues, ensuring agreement fulfillment, and maintaining strong relationships with customers.
• Monitor and review sold maintenance to ensure profit margins are being met.
• Drive new business by encouraging technicians to identify and report leads.
• Ensure proper, accurate, and timely completion of XOI and all other paperwork.
• Drive and monitor service profitability and work with leadership to meet financial targets.
• Assist in collections and customer escalations when needed.
• Partner with leadership to help drive business initiatives and foster continued growth.

Qualifications:

• Minimum 10 years HVAC field experience.
• Minimum 2 years supervisory experience.
• High school diploma or equivalent.
• Strong leadership, coaching, and team-building skills.
• Excellent communication and interpersonal skills.
• Detail orientated with strong organizational and problem-solving skills.
• Strong ability to prioritize tasks and manage time effectively in a fast-paced, dynamic work environment.
• Proficient with computer systems such as Microsoft and other applications.
• Team-oriented with the ability to work collaboratively across departments and lead through influence.
• Excellent attention to detail.
• Customer-focused mindset.
• Ability to drive to and navigate various customer sites.
• Ability to stand and walk for extended periods.
• Ability to climb ladders.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.