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StepStone Hospitality
Assistant Front Office ManagerStepStone Hospitality • Charlotte, NC, United States
Assistant Front Office Manager

Assistant Front Office Manager

StepStone Hospitality • Charlotte, NC, United States
30+ days ago
Job type
  • Full-time
Job description

Assistant Front Office Manager

The Le Meridien | Sheraton Charlotte Hotel is currently seeking a dynamic, and motivated individual for the position of Assistant Front Office Manager at our StepStone Hospitality managed hotel. If you are a results-driven, guest-focused, and experienced sales professional, we want you to be a part of our team!

Administration

  • Maintain high standards of quality guest service.
  • Achieve budgeted revenues and expenses; maximize profitability across guest services.
  • Develop short- and long-term financial and operational plans aligned with overall hotel objectives.
  • Oversee all operational aspects in the GM's absence, including Engineering, Housekeeping, and F&B.
  • Lead resolution of guest issues and escalations promptly and professionally.
  • Drive guest satisfaction through employee development and exceptional service delivery.
  • Manage the reservations function to maximize room occupancy and average daily rate through strategic upselling.
  • Maintain accurate procedures for credit control, financial transactions, security of assets, and guest safety.
  • Respond to and resolve guest requests, complaints, and questions in a courteous and timely manner.
  • Proficiently use various office and accounting software systems.

Support

  • Strong command of the English language to communicate effectively with guests, team members, and vendors.
  • Ability to assist in designing and preparing statistical reports and presentations.
  • Accurately compile and report operational information.
  • Provide support across various office functions as needed.
  • Consistently uphold all StepStone and hotel policies and procedures.
  • Attend all required meetings.

Personal Effectiveness

  • Completes projects and assignments thoroughly, professionally, and with care.
  • Adapts effectively to high-pressure situations and embraces change.
  • Takes ownership of personal growth and professional development.
  • Maintains a professional appearance and demeanor at all times; models standards for the entire team.

Communication

  • Understands and actively promotes the StepStone mission and core values.
  • Expresses ideas and conveys information clearly, effectively, and professionally.
  • Listens actively and attentively to guests and colleagues.
  • Shares company information, decisions, and concerns with appropriate parties in a timely manner.
  • Resolves disagreements constructively and maintains respectful relationships with peers and co-workers.

Requirements

Required of All Associates

  • Ability to lift a minimum of 20 pounds.
  • Ability to push, bend, stoop, reach overhead, and perform tasks requiring manual dexterity.
  • Ability to hear, write, and type accurately.
  • Ability to pull a minimum of 20 pounds.
  • Additional duties may be assigned as needed.

Additional Requirements Specific to This Role

  • Comprehensive knowledge of all hotel departments and functions.
  • Working knowledge of applicable federal, state, and local health, safety, and legal regulations.
  • Strong mathematical and computer skills.
  • High school diploma required; additional education or relevant training preferred.
  • Ability to obtain required licenses or certifications in a timely manner.
  • CPR certification required; first aid training preferred.
  • Additional language proficiency preferred.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Assistant Front Office Manager • Charlotte, NC, United States

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