Concession Supervisor ONT Field

Concession Supervisor

The Concessions Supervisor is responsible for assisting the Concessions Manager in overseeing event day operations of the ONT Field Concessions areas and Bars.

Essential Functions:

• Ensures all Concessions outlets and designated Bar areas are properly set before guests arrive
• Oversees Concessions and Bar Staff during events
• Trains Concessions and Bar on department standards and procedures
• Must be able to read and understand par sheets, stand sheets and requisition orders
• Maintains existing equipment needed for outlet areas and Bars
• Orders all replacement items and equipment under the direction of the Concessions Manager
• Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy.
• Coordinates with Kitchen on the timing and production of functions
• Must possess effective communications skills to liaise between Kitchen and Warehouse Teams
• Must possess effective pre-planning and execution skills
• Must have strong and effective floor operations skills
• Communicates with the Event Manager to make all necessary schedule changes for all functions
• Follows responsible alcohol service policies
• Supervises and coordinates Concessions Attendants, including training on company and departmental standards and providing constructive and corrective feedback as needed
• Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
• Receives and facilitates any catering guests' requests and orders
• Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Concessions Manager
• Learn and be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests' questions and upsell when for maximum profitability
• Ensures all event day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with warehouse and Concessions Manager
• Maintain a clean, organized, stocked and safe area
• Immediately reports any low inventory and safety and maintenance issues to Concessions Manager
• Completes and assists Concessions and Bar staff with opening and closing duties as outlined according to departmental standards
• Responsible for performing end of month inventory for all Concession and Bar areas according to inventory standards.
• Oversee proper presentation, preparation and service needs in conjunction with all food and beverage departments to ensure the highest standards are met
• Be prepared to execute last minute changes, inspect service set ups in time for all staff final call. Imperative to hold pre-function meetings to discuss operational plans, etc
• Take initiative in recommending and implementing new standards or systems with Concessions Manager's approval
• Fosters a cooperative and harmonious working climate conducive in maximizing employee morale thus increasing overall productivity
• Adheres to the utmost client confidentiality.
• Abides by all Company policies in the Human Resources Policies and Procedures, the Business Code of Conduct.
• Other duties as assigned

Experience/Training/Education Requirements:

• Must be a minimum 21 years of age
• Bachelor's Degree (BA) in Food & Beverage Management or related field desired
• Previous customer service and cash handling experience is a plus
• Minimum 1-2 years' experience in supervisory level position in Food and Beverage or equivalent training experience
• Must be flexible, have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues working knowledge of food production techniques, purchasing, and sanitation procedures
• Excellent written and verbal communication skills
• Ability to take tasks that are not clearly defined and appropriately define problem, propose and implement solutions
• Must be able to work evenings, weekends, and holidays

License/Certificate: A valid food handler's card is required for this position. The company will cover the cost of the training and compensate employees for the time spent completing the course. The certification must be obtained within 30 days of the hire date

TIPS Certification

Ability to:

• Provide a two-way communication and nurture an ownership environment with emphasis in positive motivation and teamwork
• Ability to work with minimal supervision
• Ability to interact with all levels of customers and staff including management
• Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours
• Communicate effectively both verbally and in writing with all staff and vendors.
• Be detail oriented
• Present a professional appearance and demeanor at all times during the workday
• Excellent organizational and planning skills
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Must be energetic, self-disciplined with a strong sense of initiative, is detail oriented and has a passion for delivering exceptional guest service.
• Positive attitude and neat appearance
• Work ethics encourages strong urgency and quality in a team environment

Physical and Environmental Requirements:

Tasks are performed with moderate supervision without assistance for 40% of the workday; pushing and pulling doors open, lifting, stooping, bending and lifting at least 25 lbs. Walking for long distances for more than 50% of workday. This position may require work inside or outside of the building, as needed by events. Ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. Employees may be scheduled to work until 12:00am or later. Must be able to pass the background. Employee should use precautions & follow safety guidelines.