Arkansas Children's is a tobacco free workplace. Flu vaccines are required. Arkansas Children's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
This position has been designated as safety sensitive and cannot be filled by a candidate who is a current user of medical marijuana.
Current employees: Please apply via the internal career site by logging into your Workday Account and search the "Find Jobs" report.
Work Shift: Please see job description for details.
Time Type: Full time
Department: CC017665 Quality Improvement
5 years related work experience & 1 year leadership experience required. The Manager Patient Relations is accountable for overseeing the development and ongoing management of patient relations activities. Primary responsibilities include: identification, planning, implementation, and evaluation of patient relations workflows to ensure a timely, effective, efficient, and equitable approach to reported patient concerns, overseeing the patient grievance process to ensure compliance with organizational and regulatory requirements, and collaboratively leading/supporting improvement initiatives across the organization based on identified opportunities.
Bachelor's degree from four-year college or university; Or four years related experience and/or training; or equivalent combination of education and experience.
Related Field - 5 years with 1 year of leadership experience
1. Trains and provides supervisory oversight for patient relations staff 2. Ensures compliance with internal policies, procedures, and regulatory requirements for managing patient complaints/grievances, including complete, accurate, and timely documentation 3. Evaluates findings from complaint/grievance review processes and facilitates additional reviews or follow-up as needed 4. Takes an active leadership role in implementing and sustaining programs/initiatives, such as PARS, by designing effective and efficient patient relations workflows for capturing, responding to, and disseminating unsolicited patient feedback 5. Coordinates and facilitates a multidisciplinary approach for navigating/addressing complex patient complaints or conflicts 6. Utilizes a proactive, collaborative approach for identifying and addressing potential issues that may negatively influence the patient care experience or perception of the experience 7. Creates and provides training, education, and in-services for staff/teams to promote optimal communication and response to patient concerns 8. Establishes processes/systems for collecting data, assuring data integrity, monitoring and reporting of data trends, and utilizing a systematic, data-driven approach for identifying opportunities for improvement 9. Role models exemplary interprofessional and interpersonal communication and conflict resolution skills 10. Other duties as assigned
Manager Patient Relations • Little Rock, AR, United States
The Associate Manager is responsible for oversight of Utilization Management staff.This position is responsible for the development and monitoring of high performing teams.Works closely with functi... Show more
Arkansas Children's is a tobacco free workplace.Arkansas Children's is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color... Show more
Your Future Evolves HereEvolent collaborates with health plans and providers to enhance outcomes for individuals facing the most complex and costly health conditions.We strive to unify the fragment... Show more
This is a remote based position.Applicants can be located nationwideBack Director of Patient Financial Services #2628 United States Apply X Facebook LinkedIn Email Copy Position DescriptionAbout Yo... Show more
Explore opportunities with Elite Home Health, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide.As members of the Optum family of businesses, ... Show more
You have what it takes: a competitive drive coupled with exceptional sales ability.In this role, you will be an integral part of a nationwide sales team developing and managing an assigned territor... Show more
Essential Duties and Responsibilities:.Assist in the achievement of budgeted sales and profits.Develop and maintain professional functional working relationships with IHOP restaurant hourly employe... Show more
Clinical Services Manager Reports to:Brand Manager Location:On-site store location Do you have a passion to train and coach team members to deliver a remarkable patient experience? Are you a role m... Show more
Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters... Show more
District Sales Manager Oncology/Hematology.District Covers: TN, AL, MS, AR, Florida Panhandle, LA, Texas, OK.Ideally the selected candidate should live in Texas or Arkansas.Join Amgen's Mission of... Show more
Mortgage Regional Production Manager.At Regions, the Mortgage Regional Production Manager manages several Mortgage Production Managers within a specific region.Manages regional production and strat... Show more
Join a Leader in Home Healthcare.As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to... Show more
GE HealthCare has a wonderful opportunity to join our Patient Care Solutions Project Management team.You'll own the project management and implementation process for GEHC Patient Care Solutions pro... Show more
We are looking for an Assistant Manager to join our team.The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and previous man... Show more
As our Nursing Manager, you will be a dynamic leader, guiding and empowering our nursing team to deliver exceptional, patient-centered care through continuous growth and operational excellence.Ever... Show more
It's fun to work in a company where people truly BELIEVE in what they're doing!.We're committed to bringing passion and customer focus to the business.The Revenue Integrity Manager is responsible f... Show more
Cintas is seeking a Location Manager.The Location Manager assists with managing the location's overall operational business while completing a defined curriculum of activities that will prepare the... Show more
Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group.As MHC continues to grow, we have an opening for a Rental Manager at our MHC Truck Leasing l... Show more
Pizza Hut Restaurant General Manager.Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units.Today we... Show more
Residential Mortgage Inspector.FAR Inspections is actively seeking a reliable independent contractor to perform residential mortgage inspections in Grant County, Arkansas and surrounding communitie... Show more
