Client Care Manager- Autism and Related Services

Client Care Manager

Join a mission-driven team that makes a difference. We are seeking an organized, detail-driven Client Care Specialist with healthcare and administrative experience to join our client services team. We are looking for someone who understands authorizations, insurance processes, scheduling coordination, compliance, and can manage it all with professionalism and empathy. If you are a quick learner who takes initiative, solves problems proactively, and ensures nothing falls through the cracks, we want to hear from you.

Status: Full-Time, Exempt Schedule: M-F, Evenings and Weekends Required Work Arrangement: In-person Position Front Desk Location: Abingdon, Maryland & Essex, Maryland Reports To: Vice President/Client Services and Programs

About Brighter, Stronger Foundation (BSF) Founded in 2010, Brighter, Stronger Foundation (BSF) was created to meet the unmet behavioral health needs of individuals and families across Baltimore and surrounding counties. Built on a client-first philosophy, BSF delivers high-quality, home and community-based services that promote recovery, rehabilitation, and meaningful community integration. Licensed by the State of Maryland, CARF-accredited, and recognized as Baltimore's Best Businesses by Proactive Resources, our team of 200+ dedicated professionals has earned a reputation as a trusted, results-driven agency committed to improving lives and helping families achieve measurable outcomes.

Benefits

• Competitive full benefits package
• Roth 401(k) or Standard 401(k) with company match
• Comprehensive Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• Generous Paid Time Off and Sick Leave
• Flexible scheduling to support work-life balance
• Employee Assistance Program (EAP)
• Ongoing Professional Development Support
• Employee Referral Bonus Program

Requirements

Min Education: Bachelor's Degree in Psychology, Social Work, or related Field and a minimum of 5 yrs experience or Master Degree and 3 yrs experience in the Following:

Operational Management

• Oversee daily program operations to ensure efficiency and effectiveness.
• Manage scheduling of staff, program services, and Client appointments.
• Ensure smooth Client flow and minimize wait times by optimizing operational processes.
• Oversee utilization management processes to maximize resource allocation and ensure cost-effective care delivery.
• Coordinate credentialing for providers to maintain compliance with licensing and payer requirements.
• Implement and monitor billing follow-up processes to ensure timely claim resolution and maximize revenue.
• Develop and execute marketing strategies to increase Client volume, community engagement, and service visibility.
• Ensure compliance with all healthcare regulations, policies, and standards.

Staff Management

• Recruit, onboard, train, and supervise administrative and clinical staff.
• Conduct performance evaluations, identify training needs, and implement staff development programs.
• Resolve workplace conflicts and foster a positive, collaborative work environment.
• Schedule staff to align with program needs and ensure adequate coverage at all times.

Financial Management

• Monitor and manage program budgets, financial reports, and billing practices.
• Ensure financial targets are met through cost control, revenue enhancement, and efficient resource utilization.
• Oversee billing, coding, and insurance reimbursement processes, addressing any issues to prevent delays or denials.
• Negotiate contracts with suppliers, vendors, and third-party payers to optimize program resources.

Client Services

• Maintain high standards for Client care, safety, and satisfaction.
• Address Client complaints, resolve service-related issues, and implement improvements based on feedback.
• Develop and manage Client care programs to enhance outcomes and experiences.

Compliance and Quality Assurance

• Ensure adherence to healthcare laws, including HIPAA, OSHA, and state-specific regulations.
• Develop and implement quality control programs to maintain and improve Client care standards.
• Lead efforts to maintain accreditation and prepare Brighter Stronger Foundation for audits and inspections.

Strategic Planning

• Analyze program performance data to identify areas for improvement and growth opportunities.
• Develop and implement long-term strategies to improve efficiency, expand service offerings, and increase Client volume.
• Stay updated on industry trends and integrate innovative practices to enhance program operations.

Communication and Liaison

• Act as the main point of contact between program staff, physicians, and management.
• Coordinate with external partners, including insurance companies, suppliers, and healthcare organizations.
• Serve as a liaison between Brighter Stronger Foundation and the community, promoting services and building relationships.

Salary Description $65,000-$80,000 per year