Community Manager

Community Manager

The Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.

Responsibilities include:

• Leading property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards
• Driving team to achieve performance indicators, offering feedback to underperforming associates, and managing disciplinary actions in collaboration with HR
• Conducting ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs
• Motivating associates through recognition programs, training, and team-building activities to boost morale and enhance productivity
• Assisting in budget preparation and ensuring adherence to approved budgets
• Completing month-end and year-end financial reporting and providing monthly budget variance reporting within +/- 10% per line item
• Promoting resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Collaborating with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
• Providing excellent customer service while maintaining the highest standards for resident service
• Analyzing and interpreting market and economic trends and partnering with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals
• Following eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed
• Managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship

Education and experience required:

• Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience
• 3 + years of related multi-family property management experience
• Strong leadership and management skills
• Team player, professional, and effective communication skills
• Proficient in Microsoft Office Suite and property management software

Qualifications:

Physical Requirements:

• May be required to sit for extended periods of time while working at a desk
• May be required to climb stairs
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements
• The office is an open setting which may include bright lights, constant noises and distractions
• A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.

Company Information:

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)

The anticipated pay range for this position is $95,000-$100,000 annually plus bonuses and a generous benefit plan.