The Quality Management System (QMS) Manager is responsible for developing, implementing, maintaining, and continuously improving the organization's Quality Management System in compliance with ISO standards (primarily ISO 9001). This role ensures that business processes meet regulatory, customer, and organizational requirements while driving a culture of quality and operational excellence.
Bachelor's degree in Engineering, Quality Management, Business Administration, or related field (required). Master's degree preferred. 5+ years of experience in quality management systems. Proven experience leading ISO 9001 certification audits. Experience in manufacturing, service, or regulated industry preferred. Experience managing 5-10 people, including auditors, document control leaders and equipment calibrations
Certified Quality Manager (CQM) ISO 9001 Lead Auditor Six Sigma (Green Belt or Black Belt)
Strong knowledge of ISO standards (ISO 9001 required; others such as ISO 14001 or ISO 45001 a plus) Excellent analytical and problem-solving abilities Strong leadership and cross-functional collaboration skills Effective communication and training skills Experience with audit management and root cause analysis Proficiency in quality tools (e.g., FMEA, SPC, CAPA) Key Performance Indicators (KPIs) ISO certification status and audit results Number and severity of nonconformities Closure rate of corrective/preventive actions Customer complaints and quality-related metrics Process performance and improvement outcomes
Quality Management System (QMS) Manager • Buffalo, NY, United States
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