Talent.com
Omnigo Software
Customer Success Manager (Remote Position)Omnigo Software • Saint Louis, MO, United States
Customer Success Manager (Remote Position)

Customer Success Manager (Remote Position)

Omnigo Software • Saint Louis, MO, United States
2 days ago
Job type
  • Full-time
Job description

Customer Success Manager

The Customer Success team is responsible for the relationship between Omnigo and our customers. This critical function is responsible for engaging with our customers to drive adoption and demonstrate ongoing value to ensure high customer retention.

The Customer Success Manager is a key member of the organization as it acts as the overall facilitator for customer communications and ultimately owns the account relationship. It is the expectation of the that they'll work with their customers to appropriately understand, manage, and assist them with day-to-day business needs by acting as a single point of contact for the account and coordinating with all other Omnigo business functions as needed.

Essential Duties and Responsibilities

  • Drive retention and growth for our customers by understanding their business needs and helping them succeed
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Account owner for named accounts that will coordinate and facilitate across all business functions within the organization
  • Maintain data in Salesforce, including contacts, key initiatives, budgets, stakeholders, forecasts, and campaigns
  • Represent the voice of the customer to inform our sales process and product roadmap
  • Own renewals from quote to invoice, as well as upsells of existing products and services to grow their assigned book of business
  • Target and grow revenue within assigned accounts by uncovering cross-sale opportunities for sales
  • Work with customers to develop a success plan that outlines how Omnigo adoption will address their needs both immediately and in the future
  • Enlist super fans to act as references, lead user groups, & participate in the community
  • Be a liaison to drive attendance to trainings, webinars, educational curriculum, and seminars
  • Identify meaningful ways to engage low usage and at-risk accounts based on data monitoring as well as qualitative knowledge of the account

Skills and Requirements

  • 2+ years in a customer-facing or Customer Success role within an enterprise software or software-as-a-service organization
  • A passion for Customer Engagement and service mentality
  • Proven record of creating and maintaining business partnerships and relationships, "do-er" mentality with a hands-on, passionate, curious, empathetic approach, and the grit to get things done
  • Results-driven and proven ability to meet or exceed quotas
  • Experience with the annual renewal process is preferred
  • Strong operational discipline with an analytical, process-oriented mindset and a data-based approach to decision making and assessment
  • Excellent oral and written communication skills
  • Must be proficient in PowerPoint and comfortable presenting to all levels of an organization
  • Highly organized with the ability to work independently and be accountable for results with minimal supervision
  • Experience with Salesforce or a similar CRM tool and Gainsight or a similar Customer Success tool preferred
  • Gaming, Security and Surveillance or Public Safety experience welcomed.
  • Approx. 25% travel for customer visits and conferences

EOE/M/F/Disabled/Vet

This company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability or protected veteran status. All qualified applicants will receive consideration for employment.

Create a job alert for this search

Customer Success Manager (Remote Position) • Saint Louis, MO, United States

Similar jobs

Remote Consumer Insights Participant

GL IncOakville, Missouri
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Flexible Remote Work – Get Paid to Share Your Opinions on Top Brands

OCPABarnhart, Missouri, us
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Outside Sales - Fully remote position

WürthLiguori, MO, United States
Remote
Full-time

POSITION SUMMARY :The Outside Sales Representative is responsible for general and specific tasks related to the effective opening, execution and closing of the end-to-end sales cycle processes thro... Show more

 • Promoted

Shift Manager

Steak 'n ShakeArnold, MO, United States
Full-time

Steak N Shake is hiring managers looking to make a difference! We have exciting times ahead! What we sell is an experience.We are looking for passionate people with a fun-loving attitude who provid... Show more

 • Promoted

Manager

SubwayPevely, MO, United States
Full-time +1

We're looking for a dependable, motivated Manager to lead one of our Subway restaurants.This role is a great fit for someone with restaurant experience who is ready to take ownership of a store, le... Show more

 • Promoted

Outside Sales - Fully remote position

Wurth Industry North AmericaLiguori, MO, United States
Remote
Full-time

Outside Sales - Fully Remote PositionThe Outside Sales Representative is responsible for general and specific tasks related to the effective opening, execution and closing of the end-to-end sales c... Show more

 • Promoted

Remote Product Tester - Flexible Studies

BuzzTestersColumbia, IL
Remote
Full-time

Earn up to $400/week, depending on the number and type of studies you complete.Share honest feedback on products and services from independent brands.Assignments include short online surveys (10–20... Show more

 • Promoted

Consumer Insights Analyst

Earn HausMapaville, Missouri, United States
Part-time

We're currently seeking motivated individuals to participate in online surveys and paid gaming opportunities for well-known national brands.If you're looking for a flexible way to earn extra cash f... Show more

 • Promoted

Customer Success Manager

UpGuardSaint Louis, MO, United States
Full-time

Due to continued growth, the Customer Success team is expanding and we require a Customer Success Manager to join our high performing team to onboard and enable our customers.The ideal candidate wi... Show more

 • Promoted

Deployment Success Manager

DeloitteSaint Louis, MO, United States
Full-time

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and cre... Show more

 • Promoted

RESTAURANT MANAGER

Culver'sCrystal City, MO, United States
Full-time

Maintains excellence in guest service and quality control of operations consistently to ensure the company mission is attained.Runs shifts effectively to ensure quality products, guest service, and... Show more

 • Promoted

Customer Success Specialist - St. Louis

BizzyCarSaint Louis, MO, United States
Full-time

Customer Success SpecialistBizzyCar is a fast-growing SaaS company transforming how automotive dealerships manage service operations.Our platform helps dealers streamline recall management, service... Show more

 • Promoted

Claims Representative - Remote, Full Time (St. Louis, Missouri)

XperaJerseyville, IL, United States
Remote
Full-time

Company :Groupe de programmes internationauxClaims Representative - Remote, Full Time (St.Louis, Missouri)OverviewReporting to a Claims Supervisor, the Claims Representative is responsible for inve... Show more

 • Promoted

Remote Customer Service Representative $45 per hour

GL1Columbia, Illinois
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Service Rep (100% Work From Home)

WayfairFestus, MO, United States
Remote
Full-time

Like any home, what's inside Wayfair's home is special.Wayfair is home to great people, great ideas and possibly YOU! Customer Service Reps @ Wayfair: Provide best in class customer experience to r... Show more

 • Promoted

Customer Success Manager (Remote Position)

Omnigo SoftwareSaint Louis, MO, United States
Remote
Full-time

The Customer Success team is responsible for the relationship between Omnigo and our customers.This critical function is responsible for engaging with our customers to drive adoption and demonstrat... Show more

 • Promoted

PracticeLink | Senior Customer Success Manager

PracticeLinkSaint Louis, MO, United States
Full-time

Senior Customer Success ManagerAt PracticeLink.Our culture is built on collaboration, commitment, and care; our values are based upon trust, respect, and mutual accountability; and our mission is t... Show more

 • Promoted

Shift Manager

Checkers & Rallys Drive-In RestaurantsArnold, MO, United States
Full-time

Location: Arnold, MO, US, 63010.At Checkers & Rally's we make a difference in people's lives by serving our Franchisees, Teams, and Guests.As a member of the Corporate Field Operations team you wil... Show more

 • Promoted

Icertis Business & End-User Support Consultant (Health Insurance) Remote

EWINGSAlton, IL, United States
Remote
Full-time

Icertis CLM Deployment & Training Consultant (Health Insurance) RemoteWhile this role has been filled, we will continue receiving resumes in the event additional consultants are neededOpportuni... Show more

 • Promoted

Service Manager

MeinekeAlton, IL, United States
Full-time

Benefits:401(k) matchingBonus based on performanceCompetitive salaryDental insuranceEmployee discountsHealth insurancePaid time offBenefits/PerksCompetitive Compensation which includes A Base Salar... Show more