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Professional Building Services
Operations ManagerProfessional Building Services • Fargo, ND, United States
Operations Manager

Operations Manager

Professional Building Services • Fargo, ND, United States
3 days ago
Job type
  • Full-time
Job description

Operations Manager

We are a well-established commercial cleaning company in Fargo, ND, committed to delivering consistent, high-quality janitorial services to businesses across the region. We value reliability, professionalism, and continuous improvement, and are seeking an experienced Operations Manager to lead day-to-day operations and support growth.

Position Overview

The Operations Manager oversees daily operations, manages staff, maintains client relationships, and ensures service quality and compliance. This leadership role requires a proactive problem-solver who thrives in a fast-paced environment and takes ownership of operational success. The role requires availability for some early evenings and being on-call for evenings; the manager may also be asked to cover shifts when needed.

Key Responsibilities

  • Oversee daily operations to ensure timely, high-quality service delivery.
  • Manage recruitment, hiring, onboarding, training, scheduling, performance management, and terminations.
  • Create and maintain staff schedules to ensure full coverage and operational efficiency.
  • Serve as primary point of contact for employees and clients; respond to issues promptly and professionally.
  • Coordinate operational activities with supervisors, crews, and clients.
  • Troubleshoot on-site problems and implement timely solutions.
  • Ensure compliance with company policies and applicable state and federal regulations.
  • Monitor quality standards and client satisfaction; implement improvements as needed.
  • Drive process improvements to support growth, efficiency, and cost control.
  • Be available for evening on-call duties and cover shifts as required.

Required Skills & Qualifications

  • Proven management experience, preferably in service-based or operations-driven businesses.
  • Strong problem-solving and decision-making abilities.
  • Demonstrated experience managing employees, teams, and client relationships.
  • Excellent written and verbal communication skills; professional demeanor with employees and clients.
  • Highly organized with strong scheduling and time-management skills.
  • Comfortable with administrative tasks and interactions with government agencies when necessary.
  • Self-motivated, dependable, accountable, and able to work independently.

Compensation & Benefits

Competitive salary (commensurate with experience). Health and dental insurance. 401(k) plan. Performance-based bonuses and incentives. Opportunity to play a key leadership role with growth potential.

How to Apply

Please send your resume and a brief cover letter outlining relevant experience.

Equal Opportunity Employer

We are an equal opportunity employer and welcome candidates from diverse backgrounds.

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Operations Manager • Fargo, ND, United States

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