Home Care: Operations Manager - Winston Salem

Operations Manager

This position is responsible for the management of services to support agency operations in the areas of payroll and billing processes, customer support, personnel file maintenance, medical records and data entry. This position is responsible for marketing and business growth. This position transmits information to staff and office personnel to facilitate daily office activities and ensure that sensitive company information is appropriately handled. This position is often the first contact the company has with the public and must maintain confidentiality of business, patient and employee matters.

Note: Depending on the size of the agency location, the manager's responsibilities will differ.

Essential functions include:

• Payroll: The Service Manager or designee assigned to these tasks is responsible for the payroll processes, also provides backup to the processes as designated by supervisor.
• Billing: The Service Manager or designee assigned to these tasks is responsible for the accurate and timely preparation and validation of bills for all payers.
• Personnel File Maintenance: The Service Manager or designee is responsible for maintenance of personnel files, auditing of file accuracy and reporting to appropriate manager of incomplete outdated or inaccurate employee information. This position is also responsible for medical supply, maintenance and system.
• Customer Support Process: The Service Manager or designee is responsible to answer the agency's phone lines in a courteous and helpful manner, as well as provide clerical support to the administrative staff. Responsible for incoming and outgoing mail and providing backup to other processes as designated by the supervisor.
• Medical Records: The Service Manager or designee maintains all active client records and files clinical and other incoming documentation. Maintains a control procedure for all active and inactive files, retrieves records upon request and breaks down records upon discharge. Communicates identified discrepancies or problems. Prepares documents in response to requests for information and record subpoenas. May perform general clerical functions to facilitate home health operations. Provides backup to other processes as designated by supervisor. Audits records to assist management in maintaining compliance and integrity of information.
• Scheduling Management: The Service Manager or designee, under the direction of the clinical manager/supervisor is responsible for scheduling patient visits according to physician orders, validating caregiver visits against schedules and alerting the manager of deviations from orders. The designee is also responsible for verifying patient insurance coverage and running management reports.

Competencies include:

• Technical Skills
• Communication
• Initiative
• Flexibility
• Interpersonal Skills
• Teamwork
• Professionalism
• Ethics

Physical demands, work environment, and expected hours of work include:

• Reading, writing, standing, walking, sitting, using hands to finger, handle, or feel objects, tools, or controls, reaching with hands and arms, balancing, stooping, kneeling, crouching, talking and/or hearing.
• Lifting or carrying weight up to 25 lbs.
• Exposure to minimal to moderate noise.
• Extended periods of time at a computer terminal.
• Encountering difficult situations, including contact with mentally ill and deceased residents.
• Local and out of state travel, including overnight stays, may be required from time to time to attend conferences, training, meetings, and professional development programs.

Education and experience requirements include:

• College degree preferred.
• One (1) year data entry, computer-related experience, or clerical and systems experience, preferably in a healthcare environment.

Knowledge, skills, and abilities required include:

• Ability to work in a fast-paced environment and to prioritize, organize and manage multiple priorities.
• Proficient in Microsoft Office suite and the ability to quickly master new software applications.
• Strong customer orientation to older adults.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.