Student Salon + Spa Manager

Student Salon + Spa Manager

Do you have a passion for beauty, leadership, and inspiring the next generation of salon professionals? The Nurtur Aveda Institute Columbus is seeking an energetic, organized, and people-focused Student Salon + Spa Manager to lead the student salon and spa experience at our Institute. In this role, you'll blend strategy with leadership--guiding daily salon and spa operations, mentoring future beauty professionals, and creating unparalleled experiences for guests, students, and staff alike. If you thrive in a fast-paced environment and love developing future leaders, we'd love to meet you!

Who We Are:

Do What You Love Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities:

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the salon/spa industry is "high touch", meaning that it requires strong interpersonal skills and attention to the needs of others
• Serve as a role model by exemplifying professionalism, integrity, and positivity, while adhering to company policies and procedures
• Provide ongoing recognition, support, and motivation for Guest Care team members and students
• Help maintain a cohesive, cooperative work environment through team building and motivation
• Create a sense of urgency, delegate appropriately, and motivate self and team to accomplish objectives
• Lead the Guest Care team in providing excellent services and maximizing school profit
• Manage day-to-day operations of the school including opening and closing procedures, team behavior, and customer intake procedures
• Interview, hire, and train Guest Care team in procedures, policies, and school flow
• Schedule Guest Care team to ensure adequate coverage for the school's needs
• Resolve customer complaints and challenges and provide solutions for team disputes
• Read all guest survey results and celebrate/coach Guest Care team as needed
• Partner with Education Manager to celebrate/coach students and staff on guest survey results
• Drive the initiative of asking every guest to leave a Google review; review Google reviews daily
• Sales Forecasting: run reports, analyze business, and ensure goals are provided to all locations per department, including key performance indicators
• Data management, inventory control, appointment book management, cost reduction
• Drive transactions for service and retail
• Work to create a sustainable infrastructure in which sales can grow
• Assist in developing coaching materials to drive sales
• Participate in Aveda, Nurtur, and Ultraceuticals events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc
• Perform duties as assigned/required to meet business needs

Minimum Requirements:

• High school diploma or GED equivalent; Bachelor's degree a plus
• Minimum of 2 years' continuous retail or customer service experience in a salon or spa required; experience in supervising and training staff is highly preferred
• Exhibit leadership, time-management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Proficiency in point-of-sale (POS) systems and retail management software
• Excellent interpersonal, communication, and presentation skills
• Demonstrate extreme professionalism in manner, dress, and conduct
• Demonstrate aptitude to train new team members
• Ability to set and achieve goals, make decisions, and work under strict deadlines
• Ability to work a flexible schedule, including evenings and weekends as-needed
• Strong commitment to customer service excellence and to the Company's mission and vision

Travel Requirements:

The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Perks and Benefits:

• Medical/Dental/Vision/Life Insurance
• 401(k)/match
• PTO
• Employee discounts on products and services
• Growth opportunities

Physical Demands and Work Environment:

• Sit at a desk with a computer for up to eight (8) hours per day
• Use hands to handle objects and reach with hands and arms
• Walk, sit, stand, balance, stoop, speak, and hear
• See a computer screen and read paper and electronic documents
• Occasionally lift and/or move objects up to 30 pounds
• Tolerate a minimal to moderate noise level typical of a salon and spa environment

Equal Opportunity Employer:

Nurtur Holdings LLC (including its affiliated organizations) is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.